Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Napa. Visit us today at 308 Soscol Ave, CA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.0
118 reviews
5 stars
52
4 stars
8
3 stars
2
2 stars
3
1 star
53
- MKMatthew Kelleher6 days ago1.0The customer service is horrible!! I went there 3 times and waited for hours. They told me my hookup was fine and I also spent hours and hours on the phone. I finally got a visit from a technician and the problem was damage from outside the building and they will probably charge me for the visit anyway. The service is worse than horrible. They deserve 0 stars.
- EDErik DOct 19, 20251.0Absolutely trash service. I called about the recent outages and the representative confirmed there had been 17 outages in a 30 day period, then offered me a $5 credit. When I asked to speak to a supervisor for a larger credit, they transferred me to a horrible excuse for an AI that kept repeating questions and tried to sell me some prepaid plan as an "upgrade". I'd switch providers if another one was available.
- NNNoTch20Oct 18, 20251.0I wish that Xfinity took more time to train the customer service employees. They seem to “wing” it a lot, issued gets resolved but then it causes another issue.
- LBLawrence BlackOct 3, 20251.0I have spent 20 minutes trying to reach a human about repeated service outages for my home internet. The online tools purposefully keep you from reaching a human. The service credit tool was willing to offer 5 dollars. Hilariously bad service. EDIT: Only way to reach a human is by posting a bad review. Service disruptions are continuing into this week. Please get your network sorted out. EDIT 2: Followed up with Comcast support. Service credit request required entering multiple service outages that they can already see and calculate. Lots of lip service no support. Thanks
- EEEd1ArchitectHistOct 2, 20251.0Nearly impossible to get customer service, changing billing info, etc. Maybe someday we'll enforce anti-trust laws again and corporations like this will have some accountability to customers?
Frequently Asked Questions About Xfinity Store by Comcast
What are the operating hours of Xfinity Store by Comcast in Napa?
The Xfinity Store by Comcast in Napa is open Monday to Friday from 10:00 AM to 7:00 PM, and on Saturday and Sunday from 10:00 AM to 5:00 PM. Holiday hours may vary.
Where is the Xfinity Store by Comcast located in Napa?
The store is located at 308 Soscol Ave, Suite C, Napa, CA 94559, United States.
What products and services does Xfinity Store by Comcast in Napa offer?
They offer internet services, cable TV, home phone service, home security systems, and mobile phone services, among others, catering to your cable, internet, and TV provider needs in Napa.
Is the Xfinity Store by Comcast in Napa currently open or closed?
The store is currently open and following healthy practices such as professional cleaning and social distancing. Fully vaccinated customers may not need to wear a mask unless required by mandates.
How can I contact the Xfinity Store by Comcast in Napa for inquiries?
You can contact the store by calling +1 800-934-6489.
Does Xfinity Store by Comcast provide any online resources or apps for customers?
Yes, customers can access services through the Xfinity website or download the Xfinity app on Android and iOS from the Google Play Store and Apple App Store respectively.
What nearby food options are available around Xfinity Store by Comcast Napa?
Nearby restaurants include Sourdough & Co. Napa, Nick's Roasting Co., The Habit Burger Grill, MOD Pizza, Chipotle Mexican Grill, and Black Bear Diner Napa, perfect for grabbing a meal before or after your visit.
Are there any nearby telecommunications competitors to Xfinity in Napa?
Yes, T-Mobile and other major providers like AT&T and Verizon have presence nearby, which can help customers compare options for mobile and internet services.
What nearby services could be useful for customers visiting Xfinity Store by Comcast in Napa?
Nearby helpful services include a UPS Access Point location for courier and shipping needs, Massage Envy Napa for wellness, and Golden 1 Credit Union for banking.
What options are there for shopping and leisure near Xfinity Store by Comcast in Napa?
Customers can enjoy shopping and entertainment at places like Michaels Stores for arts and crafts, Hunter Gatherer brewery and clothing store, Marshalls & HomeGoods for department and home goods shopping, and local landmarks like Napa Valley winery.