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Xfinity provides internet services in Merced. Visit us today at 125 E Yosemite Crossing, CA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Many customers reported poor customer service experiences, including unhelpful staff, long wait times, and rude interactions.
Sales Practices
Several reviews highlighted aggressive upselling tactics and misleading promotions, leading to customer frustration and dissatisfaction.
Staff Competence
There were numerous complaints about staff being unprofessional, lacking knowledge, and providing inconsistent information.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their helpfulness and professionalism, indicating that experiences can vary.
Store Environment
Customers noted issues with the store's organization and atmosphere, including long wait times and inadequate seating.
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Ruben
Jan 1, 2026
5.0
Got helped by Kimberly. Great customer service. She upgraded my modem nice and fast. Promoted their wireless service but wasn’t “pushy”. Great service!
GF
Gloria Flores
Dec 14, 2025
1.0
Alot of employees and I still had to wait along time, and as I was waiting I noticed two employees to one costumer.
MV
Magaly Villa
Dec 9, 2025
1.0
David employee scammed us! Telling us Apple Watches were free with a promotion and if we got new services we’d get free phones. Turned out our service is extra slow and watches were never free. My mom had to talk to customer service and they couldn’t help either cuz warranty expired and the watches are not even activated. Horrible don’t transfer ! We have to wait a year until we can leave this carrier now because they didn’t even print receipts for us to acknowledge all the fine print. They just wanna sell you stuff that’s “free” for their commission.
D3
David Norfles 3
Dec 7, 2025
1.0
Woke up this Sunday morning noticed my cable was out. I called Comcast and they gave this text message thing to chat with , went thru all that unplugging my cable for 5 seconds it did nothing after 5 seconds now I have to get a technician to come out . I'm pissed it's Sunday and football is on and my freakin cable is out to people who read this if you want great cable service go with someone else , Comcast has the worst cable service in history I pay $116.36 a month and this is how they do me. I just paid my bill for the month of December and Comcast does this to me on a football Sunday for crying out loud. Hey Comcast should I not pay my bill not month? Or should I get a percentage on my bill for next month? , people out there go with a better cable provider other than Comcast good day to the beautiful people in the world 👍🌷😁
RE
Robert Enriquez
Dec 1, 2025
1.0
Got xfinity, internet customer service told me that there was no contract, which there was when I canceled.My internet service had to pay fifty dollars for cancellation fee, which I think is 💩 which customer service told me? Oh, it's in the fine print. I will never use xfinity again for anything, and I will make sure to tell others to not use xfinity that they are a bunch of liars and really want to get your money at the end and overcharge you.
If I can give a zero rating, I would.This is in merced california
Frequently Asked Questions About Xfinity Store by Comcast Branded Partner
What are the operating hours of the Xfinity Store by Comcast Branded Partner in Merced?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 6:00 PM.
Where is the Xfinity Store by Comcast Branded Partner located?
It is located at 125 E Yosemite Crossing, Suite B, Merced, CA 95340, US.
What services does the Xfinity Store in Merced provide?
The store offers services including cable TV, internet, home phone service, home security systems, and mobile phone products.
How can I contact the Xfinity Store by Comcast Branded Partner in Merced?
You can call them at +1 800-934-6489 for inquiries.
Does the Xfinity Store in Merced have an online presence for more information?
Yes, you can visit their website at https://www.xfinity.com/local/ca/merced/125-e-yosemite-crossing.html or their Facebook page at https://www.facebook.com/107137712081673.
Which major competitors does the Xfinity Store in Merced have?
Major competitors include AT&T, Verizon, and RCN in the Merced area.
What nearby dining options are available around the Xfinity Store in Merced?
Nearby dining options include Panda Express, Five Guys, Mountain Mike's Pizza, Subway, Yosemite Station, and Hong Kong Chinese Restaurant.
Are there any mobile phone stores near the Xfinity Store in Merced?
Yes, Verizon, Victra — Verizon Authorized Retailer, and Verizon Authorized Retailer – Victra are nearby mobile phone stores you can visit.
Where can I get coffee or tea near the Xfinity Store in Merced?
You can visit Starbucks or Em-Tea, both located near the Xfinity Store for coffee or bubble tea.
What other useful nearby businesses are close to the Xfinity Store for errands or services?
Nearby businesses include Jiffy Lube for automotive needs, Raley's Supermarkets for grocery shopping, and Raley's Pharmacy for pharmacy services.