Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Fresno. Visit us today at 467 E Shaw Avenue, CA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.9
218 reviews
5 stars
141
4 stars
15
3 stars
8
2 stars
4
1 star
50
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, with specific mentions of employees like Victor, Veronica, and Takashi for their excellent service.
Wait Times
Several reviews noted long wait times, with some customers expressing frustration over delays and poor management of the waiting list.
Inconsistent Experiences
While many customers reported positive interactions, there were significant complaints about rude employees and unprofessional behavior from certain staff members.
Product Knowledge
Customers appreciated the knowledgeable staff who provided clear explanations and assistance with their service needs.
Management Issues
Multiple reviews highlighted concerns about poor management practices, including skipping customers in line and inadequate training for employees.
- ANAli Al NashashOct 22, 20255.0Great customer service. Thank you Kenny and Paul.
- SGSara GonzalezOct 21, 20255.0Came in to this location to purchase a new plan after having a hard time doing it through the phone and the employee Victor that helped me was very kind! He walked me through everything and gave options that I would want in the future and was very patient as I was having a bit of a day! 😅 definitely a 10/10 service!
- EWEdina WynnOct 19, 20255.0Customer service is exceptionally polite and very helpful at this store.
- MFMelissa Flynn FongOct 12, 20255.0Love the good attitude and costumer service to match.
- KSKris SayreOct 1, 20251.0I don’t usually leave reviews, but my experience at the Xfinity store near Fashion Fair was awful. The rep I dealt with — Christian — had the worst customer service skills just as overpowering as his cologne… and not in a good way. The scent hit me before I even got to the counter where he was standing — it was so strong it gave me a headache. But the real problem was his attitude: completely unprofessional, dismissive, and clearly uninterested in actually helping. I came in with a straightforward issue and left with nothing resolved and a sense that I was just an inconvenience to him. Between the eye-watering cologne and the eye-rolling customer service, I won’t be coming back to this location. Xfinity, if you’re listening: train your staff better, and maybe invest in some scent-neutral zones.
Frequently Asked Questions About Xfinity Store by Comcast
Where is the Xfinity Store by Comcast located in Fresno?
The Xfinity Store by Comcast is located at 467 E Shaw Avenue, Fresno, CA 93710.
What are the operating hours of the Xfinity Store by Comcast in Fresno?
The store is open Monday to Friday from 10:00 AM to 7:00 PM, and on Saturday and Sunday from 10:00 AM to 5:00 PM.
Does the Xfinity Store by Comcast in Fresno have any special COVID-19 health practices?
Yes, the store has professional cleaning and social distancing practices. Fully vaccinated customers do not have to wear a mask unless required by mandates.
What types of services does the Xfinity Store by Comcast offer in Fresno?
The store offers internet, cable TV, home phone service, home security systems, mobile phone services, and business internet services in the Fresno area.
Can I find mobile phone services at the Xfinity Store by Comcast in Fresno?
Yes, the store provides mobile phone services along with other internet and cable services.
How can I contact the Xfinity Store by Comcast in Fresno?
You can reach the store by calling +1 800-934-6489.
Are there any popular nearby places to visit when going to the Xfinity Store by Comcast at 467 E Shaw Avenue, Fresno?
Nearby places include Burger King for a quick meal, David's Bridal for wedding apparel, and America's Tire for automotive needs.
Is there a Bank nearby the Xfinity Store by Comcast in Fresno for financial services?
Yes, Bank of the West is located nearby and can assist with various banking and financial services.
Can I get money transfer services near the Xfinity Store by Comcast in Fresno?
Yes, Western Union near the store offers money transfer services for your convenience.
How can the nearby telecom stores help me when I visit the Xfinity Store by Comcast in Fresno?
Nearby telecom stores like AT&T Store and Metro by T-Mobile offer additional mobile phone options and services which might complement your visit to Xfinity.