Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone StoreComcast
Xfinity provides internet services in Folsom. Visit us today at 2763 E Bidwell Street, CA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.1
413 reviews
5 stars
159
4 stars
48
3 stars
35
2 stars
18
1 star
153
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, citing unhelpful staff, long wait times, and a lack of resolution for issues.
Staff Knowledge
Several reviews highlighted a lack of knowledge among staff regarding promotions and technical issues, leading to customer frustration.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their helpfulness and professionalism, indicating that experiences can vary.
Long Wait Times
Numerous reviews mentioned excessively long wait times in-store, with some customers waiting over two hours without being helped.
Billing Issues
Customers frequently reported problems with billing, including confusion over charges and difficulties in resolving billing disputes.
- RZRyan Raed ZleikDec 29, 20255.0Caleb did a great job Awesome service and very smooth process getting new iPhone and transferring my service Thank you Caleb
- SASalih Abdul-KarimDec 8, 20255.0My technician Ira did a fantastic job. He was friendly, personable, positive and walked me step by step through the process to setup an account and get equipment for my new home. If I have to go back to Xfinity for anything else I hope to work with Ira again, it was a really pleasant experience.
- PKPavel KostitsynDec 3, 20251.0This has been the worst experience I’ve ever had with a phone carrier. All I wanted was to buy a phone, and somehow I ended up being charged for a device I don’t even have. I returned the phone unopened and brand new, but they still charged me monthly payments, then told me I owe more money. This has been going on for three months with no resolution. Every time I talk to support, nothing gets fixed — just more charges and more confusion. Xfinity is great at selling, great at taking money, but absolutely terrible at solving problems. They don’t care about customers, only about business. Because of this experience, I’m switching to another company. I regret ever signing up with them.
- TRToni RomeroNov 29, 20251.0This location completely botched my attempt to take advantage of a phone promotion. The staff clearly had no training on the current deals or how they actually work. Because of their mistakes and misinformation, I lost the promotion entirely and was left with a massive payoff balance from my previous carrier. When I asked them to make it right, the only response I got was a shrug, a “sorry,” and “it is what it is.” They refused to provide any compensation, credit, or even accurate information about the exact amount I needed to pay off my old phone at the time of trade-in. I ended up stuck with hundreds of dollars charged to my card that should never have happened. Extremely disappointing service. Avoid this store if you’re trying to do any kind of phone upgrade or promotion — go somewhere else where the employees actually know what they’re doing. — update: they replied asking to discuss the issue and no reply since November. That should tell you something. they reply on here to try and make it seem like they’re on top of it.
- BSBill SNov 16, 20254.0Most people are pretty helpful in the store, lots of turnover (standard for job type). If something doesn’t sound right, ask them to explain so you end up with right services.
Frequently Asked Questions About Xfinity Store by Comcast
What are the operating hours of the Xfinity Store by Comcast in Folsom?
The Xfinity Store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM. Holiday hours may vary.
Where is the Xfinity Store by Comcast located in Folsom?
The store is located at 2763 E Bidwell Street, Folsom, CA 95630, United States.
What services does the Xfinity Store by Comcast offer?
They offer services including cable TV, internet, home phone service, home security systems, mobile phone services, and more.
How can I contact the Xfinity Store by Comcast in Folsom?
You can reach the store by phone at +1 866-934-6489.
Does the Xfinity Store in Folsom follow any health and safety practices?
Yes, they implement professional cleaning and social distancing. Fully vaccinated customers do not have to wear a mask unless required by law.
Where can I find more information or make a reservation for services at the Xfinity Store in Folsom?
Visit their online store page at https://www.xfinity.com/local/ca/folsom/2763-e-bidwell-street.html for more info or to reserve services.
Which large retailers are located near the Xfinity Store by Comcast in Folsom?
Nearby you can find major retailers such as Old Navy, Ross Dress for Less, Marshalls, and Total Wine & More, offering shopping options before or after your visit.
Are there dining options close to the Xfinity Store by Comcast in Folsom?
Yes, nearby dining includes Costa Vida, a Mexican restaurant, and various catering services like Yay!Paella Catering in the area.
Can I find shipping and postal services near the Xfinity Store in Folsom?
Yes, UPS Access Point location and The UPS Store 4366 are nearby, providing courier, delivery, printing, and shipping services convenient for customers.
What are some nearby stores offering fashion and beauty products near the Xfinity Store?
Nearby you can visit Bath & Body Works for cosmetics, Nails 19 for nail and waxing services, and stores like Lane Bryant and Tilly's for clothing and fashion accessories.