Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Elk Grove. Visit us today at 7621 Laguna Blvd, CA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Xfinity Store by Comcast Branded Partner
7621 Laguna Blvd, Elk Grove, CA
95758, United States
Hours
Reviews
3.0
139 reviews
5 stars
61
4 stars
5
3 stars
6
2 stars
5
1 star
62
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with many customers reporting long wait times, unhelpful staff, and poor communication.
Staff Performance
While some employees received praise for their helpfulness and professionalism, others were criticized for rudeness and lack of knowledge.
Store Operations
Customers expressed frustration with store hours and accessibility, including instances of stores being closed unexpectedly and long wait times for assistance.
Billing Issues
Numerous reviews highlighted problems with billing transparency and unexpected charges, leading to customer dissatisfaction.
Overall Experience
The overall sentiment is mixed, with some customers having positive experiences while many others reported significant frustrations with service and support.
- RWRaelyn White2 days ago1.0If I could give zero stars I would! Online they close at 7pm. We drove across town to get seen & when we arrived it was 6:03pm. They locked the doors and started laughing when we tried to communicate that online and the sign on the window says they close at 7pm. They were being so rude! TERRIBLE CUSTOMER SERVICE!
- GGgearbie3 days ago1.0This xfinity store upgraded my free 12months line to a premium unlimited without my authorization, signature or knowledge. Avoid this sketchy business.
- LCLeaving CommentsNov 5, 20251.0They lie about their deals to get you to join and when you do, they don’t correct anything. I was told two Xfinity mobile lines would be $57/month due to being an existing internet customer. I received numerous promotional emails confirming this special. I joined under the basis of this special offer. Fast forward two months later my Xfinity mobile bills are $81/month! I tried to return to the store for support, and they didn’t help me. Told me to take their business card, and they would look into it another day because their manager (Johnny) was busy. This was four days ago. I have yet to receive any communication. Customer service over the phone doesn’t help either! Scam!
- CMcyndi marrNov 3, 20251.0This company commits fraud. In July 2025 I changed my mind about starting up a service 2 mos later they used my billing information to fraudulently bill me. I had to notify my bank of the fraud. Now 2 mos later again getting another bill from their collection dept., though I have been to the store 2x and the manages says he will take care of it. RUN DO NOT GIVE THEM ANY PRIVATE OR BILLING INFORMATION.
- CCCompGeek007Oct 19, 20251.0One of the worst customer experiences I’ve had. I went to this Xfinity store to get an iPhone 17 Pro Max after speaking with an Xfinity phone rep who told me about a promotion. When I arrived, the store staff said they couldn’t apply the promotion because they “didn’t have access to that information.” Seriously? How does a company this big not have consistent information between their phone support and in-store teams? I wasted my time driving here for nothing. Extremely frustrating and unprofessional experience. Wouldn’t recommend this location to anyone.
Frequently Asked Questions About Xfinity Store by Comcast Branded Partner
What are the operating hours of the Xfinity Store by Comcast Branded Partner in Elk Grove?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sundays from 10:00 AM to 5:00 PM. Holiday hours are from 10:00 AM to 6:00 PM on specified dates.
Where is the Xfinity Store located in Elk Grove?
The Xfinity Store is located at 7621 Laguna Blvd, Suite 130, Elk Grove, CA 95758, USA.
What services does the Xfinity Store by Comcast offer in Elk Grove?
They provide internet, cable TV, home phone service, mobile phone services, and home security systems.
Can I find mobile phone providers near the Xfinity Store in Elk Grove?
Yes, the Xfinity Store itself is a mobile phone provider and there are other popular competitors nearby such as AT&T, Verizon, and T-Mobile.
What internet service options are available at the Xfinity Store in Elk Grove?
Xfinity offers reliable internet services including packages available in the Elk Grove area, backed by America's largest 4G LTE network.
Does the Xfinity Store by Comcast in Elk Grove have an online presence where I can find more info?
Yes, you can visit their local webpage at https://www.xfinity.com/local/ca/elk-grove/7621-laguna-blvd.html or check their Facebook page at https://www.facebook.com/2252318381756708.
What other shopping options are near the Xfinity Store in Elk Grove?
Nearby shopping includes Macy's, Target Elk Grove, Michaels Stores for arts and crafts, and Charming Charlie for fashion accessories.
Are there any beauty or spa services close to the Xfinity Store?
Yes, nearby you can find PL Day Spa offering nail and hair salon services and Nina Day Spa which offers massage therapy.
Where can I find courier or shipping services near the Xfinity Store in Elk Grove?
The UPS Access Point location is nearby, providing courier, delivery, and shipping services.
How can the nearby stores and locations benefit customers visiting the Xfinity Store in Elk Grove?
Customers can conveniently combine visits to the Xfinity Store with shopping at various nearby retailers like Macy's, pick up shipments at the UPS Access Point, or relax at nearby spas such as PL Day Spa, enhancing their overall visit experience.