Xfinity Store by Comcast

3.2
605 reviews

About

Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Dublin. Visit us today at 4104 Grafton St, CA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.

Location

Xfinity Store by Comcast
4104 Grafton St, Dublin, CA
94568, United States

Hours

Reviews

3.2
605 reviews
5 stars
195
4 stars
109
3 stars
77
2 stars
49
1 star
175

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service experiences, with staff being described as rude, unhelpful, and dismissive.

Long Wait Times

Many customers reported excessive wait times, both for service and appointments, leading to frustration.

Mixed Staff Performance

While some employees received praise for their helpfulness and professionalism, others were criticized for lack of knowledge and poor attitudes.

Billing Issues

Several customers expressed dissatisfaction with billing practices, including unexpected charges and difficulties in resolving payment issues.

Service Quality

Customers frequently complained about the quality of internet and mobile services, citing poor connectivity and lack of effective solutions.
  • SS
    Sara Smothers
    Nov 16, 2025
    4.0
    Upon entering a Young man immediately greeted me politely. The store was bright & clean. A busy site. They're plenty of helping hands.The sales girl who was assigned to help me was a little short with her words & seemed annoyed & annoying. I don't know if she's meant for front line customer service. She finally put me on a online support call. He understood me & was very pleasant & resolved my issue with a smile😊.
  • JH
    Janice Hollister
    Nov 7, 2025
    1.0
    Horrible!!!the woman messed up our whole phone system!!!. Your company has horrible customer service Ps y st
  • AF
    Aqra Faizi
    Oct 27, 2025
    1.0
    I recently had an unpleasant experience with an Xfinity representative. He was very unhelpful and had a bad attitude. Instead of solving my issue, he told me to call customer service myself. I’m very disappointed with the service and would rate it 0 out of 10. All of them are rude I will never visit the store ever again. Ixfinity better teach their employees how to treat their customers.
  • JS
    Joel Sorich
    Oct 14, 2025
    3.0
    We were kept waiting to sign in for 4 mins for no reason that we could determine. After a 45 min wait we were helped by a very knowledgeable gentleman.
  • AS
    Ahmad Tamim Sultani
    Oct 14, 2025
    5.0
    Awesome services

Frequently Asked Questions About Xfinity Store by Comcast

What products and services does Xfinity Store by Comcast in Dublin offer?

Xfinity Store by Comcast in Dublin offers internet, cable TV, home phone service, home security systems, and mobile phone services.

Where is Xfinity Store by Comcast located in Dublin?

It is located at 4104 Grafton St, Dublin, CA 94568.