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Xfinity provides internet services in Cupertino. Visit us today at 20686 Homestead Rd, CA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
I am an Xfinity business user residing in Cupertino, California. I am writing this review to report a severe network outage issue with Comcast, which remained unresolved for 4–6 hours. Contacting customer service was even more disappointing—they only instructed me to restart the equipment and wait, without promptly arranging for a technician to visit. This was a truly awful customer service experience. I strongly advise against using Xfinity/Comcast internet. Absolute garbag
DW
dekai wen
Dec 7, 2025
1.0
This was a terrible experience. They took a picture of my ID card and then told me later that I couldn't process the transaction (I was helping my wife replace her physical SIM card in her new phone with a virtual SIM card). So why did they need my personal information in the first place? I even started to worry about the security of my ID card... The service was awful.
JR
Jitender Rohilla
Dec 4, 2025
1.0
Not a store to visit. They do a lot of false promises while giving the phone and internet. And later mention that previous employee has given wrong information. Store hours on the gate mentions 7 pm. It is not a Comcast owned store. Visit the Sunnyvale Xfinity store. Very pathetic experience here. But store is closed looks like at 6pm. Wrong information on display itself.
PK
Prashant Kumar
Dec 1, 2025
5.0
⭐️⭐️⭐️⭐️⭐️
Great service at Xfinity Cupertino!
I really liked the service at Xfinity Cupertino. Avril was a very good person—friendly, patient, and extremely helpful. She took the time to explain everything clearly and made the whole process smooth and stress-free. Excellent customer service. Highly recommended!
Frequently Asked Questions About Xfinity Store by Comcast Branded Partner
What is the address of the Xfinity Store by Comcast Branded Partner in Cupertino?
The store is located at 20686 Homestead Rd, Cupertino, CA 95014, US.
What are the store hours for the Xfinity Store by Comcast Branded Partner?
The store is open daily from 10:00 AM to 6:00 PM.
What internet services does the Xfinity Store in Cupertino offer?
They provide a variety of internet services including cable internet, home phone, home security systems, and mobile phone services in the Cupertino area.
How can I contact the Xfinity Store by Comcast Branded Partner in Cupertino?
You can reach the store by phone at +1 800-934-6489.
Where can I find more information or make a reservation for services at the Xfinity Store in Cupertino?
Visit their website at https://www.xfinity.com/local/ca/cupertino/20686-homestead-rd.html.
What social media channels does Xfinity use for the Cupertino location?
You can follow Xfinity on Facebook at https://www.facebook.com/120136494413017 and on Instagram with the handle @xfinity.
Are there any nearby coffee shops to the Xfinity Store where customers can relax before or after visiting?
Yes, there are two Starbucks locations nearby where customers can enjoy coffee or snacks.
Can I visit nearby restaurants when I come to the Xfinity Store in Cupertino?
Absolutely; you can try nearby dining options like YAYOI - Japanese Teishoku Restaurant, Chipotle Mexican Grill, 1000 Degrees Neapolitan Pizzeria, Pho Hoa Noodle Soup, Fish's Wild, or ZENSHI Handcrafted Sushi.
Is there a nearby park or outdoor area near the Xfinity Store in Cupertino for a break or walk?
Yes, Franco Park is nearby where customers can enjoy outdoor activities or take a relaxing walk.
What are some nearby service centers or facilities near the Xfinity Store in Cupertino?
Nearby service centers include the FedEx Office Print & Ship Center, RushMyPassport in FedEx Office, Chase Bank, California DMV Kiosk, and Quest Diagnostics.