Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Concord. Visit us today at 2001 Diamond Blvd, CA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.5
746 reviews
5 stars
334
4 stars
110
3 stars
60
2 stars
50
1 star
192
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some employees received praise for their helpfulness, while others were reported as rude and unhelpful.
Long Wait Times
Customers frequently reported long wait times for service, even with appointments, leading to frustration.
Billing Issues
Numerous complaints about billing practices, including unexpected charges and difficulty resolving billing disputes.
Store Experience
While some customers had positive experiences with specific employees, many noted disorganization and inefficiency in the store.
Product Knowledge
Some staff were praised for their knowledge and ability to assist with technical issues, while others were criticized for lack of expertise.
- TTTyanna Trammel2 days ago1.0Avoid this store all completely, me and my partner arrived ready to spend money on another phone was told it would be a 45 min wait and that they would text us. I got about 3-4 texts messages that i was ready to be seen in store and arrived within 10 mins of that text message. The sweaty bald heavy set white guy who barely wanted to help decided to say the text are automated and that they only send when you’re close in line and said two people were ahead of me. Then i get more texts and arrived inside, the black guy with dreads decided to say hes been calling my name for 10 minutes but failed to say anything to me when i was in store and said who i was until the second time, then he decided he wanted to argue with me and my partner! This is total BS and wasted time, so if you want to argue with a bunch of men and waste your time then go here by all means. I will not be back and i will be submitting complaints on both employees
- ARAlexandria Van Rassen5 days ago1.0I absolutely hate working with Xfinity customer service. The in store rep was great. However, I went into the store after trying to fix the problem over the phone only for the in store rep to put me on a video call with a different Xfinity rep because they did not have the permissions to resolve the issue. What is the point of having store reps if they aren't the ones that can resolve all of your issues? If not the floor rep then the in store manager should be able to do everything and the only person that should be calling into corporate Xfinity is their representative, why am I doing it in front of another Xfinity rep? This is the epitome of a company making the solution so difficult that they hope you give up.
- HDHannah Dean6 days ago5.0Perry is absolutely amazing! I was waiting to receive the survey to leave my feedback but it never came over so I'm posting here. They helped me with my billing & Wi-Fi issues in less than 20 mins!! I spent over an hour over the phone with customer service rep trying to upgrade my plan to a unlimited version and after hours they caused so many issues. I should've just gone to the store in the first place. Perry was knowledgeable, quick, and had the best vibes! They definitely deserve all of the praise :) A swap of my router and a new splitter fixed all of the issues I was experiencing.
- JRJanet RogersNov 12, 20255.0My phone was run over on a Friday afternoon so I had to make an emergency purchase and get my new phone on line before work on Monday. David was a big help and 23 minutes after showing up for my appointment last Sunday, I was back on line and loving my new device. Thank you David for making a positive difference in my consumer experience.
- PPPatriotNov 8, 20251.0went this story to transfer my Esim to a new phone, the told me he is going cancel the other sim which takes 5 minutes i said ok. He went to the room i was waiting for 16 minutes, finally asked another employee where the guy has gone. After 17 minutes he showed up he even did not say any word not apology. He was so rude and disrespectful.
Frequently Asked Questions About Xfinity Store by Comcast
What internet services does Xfinity Store by Comcast provide in Concord, CA?
Xfinity Store by Comcast offers various internet services including cable TV, home phone, home security systems, and mobile phone services in Concord, CA.
Where is the Xfinity Store by Comcast located in Concord?
The store is located at 2001 Diamond Blvd, Suite 150, Concord, CA 94520, USA.
What are the operating hours of the Xfinity Store by Comcast in Concord?
The store is open Monday to Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM. Holiday hours may vary.
Does the store have any COVID-19 health and safety measures?
Yes, the store follows professional cleaning and social distancing practices. Fully vaccinated customers may not need to wear face masks unless required by mandates.
How can I contact the Xfinity Store by Comcast in Concord?
You can call the local phone number at +1 415-834-5059 or the main phone at +1 800-934-6489.
Where can I find more information or order Xfinity services online for Concord?
Visit https://www.xfinity.com/local/ca/concord/2001-diamond-blvd.html or https://www.xfinity.com/locations/california/concord to learn more or place orders.
What nearby restaurants can I visit before or after my visit to Xfinity Store by Comcast?
Nearby dining options include Super Duper Burgers, Devil & Angel Ice Cream & Milk Tea, Jollibee USA, HomeTown Buffet, Yard House, Golden Corral Buffet & Grill, Puesto, KO Cups, Pressed Juicery, Crepe la Fontaine, and Longport Fish Company.
Are there any nearby shopping or recreational areas close to the Xfinity Store by Comcast?
Yes, The Veranda shopping center, Veranda Fountain, and Veranda Playground are nearby spots where customers can shop or relax before or after their visit.
What nearby service providers can customers visit along with Xfinity Store by Comcast?
Nearby service providers include Comcast Cable, AAA Concord Branch for insurance, Travis Credit Union for banking, and AT&T Store for mobile services.
What brands and providers compete with Xfinity Store by Comcast in the Concord area?
Competitors include AT&T, Verizon, RCN, and T-Mobile, which also offer internet, mobile, and cable services.