Brand Certified
Astound | Concord
3.8(402 reviews)
Certified by Astound | Concord • Mar 01, 2026
Business Details
785 Oak Grove Rd, Concord, CA
94518, United States
Certified by Astound | Concord • Mar 01, 2026
(800) 427-8686
Certified by Astound | Concord • Mar 01, 2026
https://www.astound.com/locations/concord/?utm_source=gmb&utm_medium=website_address&utm_campaign=concord&utm_id=test
Certified by Astound | Concord • Mar 01, 2026
About
Certified by Astound | Concord • Mar 01, 2026
Internet Service ProviderBusiness Networking CompanySatellite and Cable Television Sales and Installation ServiceTelecommunications Service ProviderTelephone CompanyWeb Hosting CompanyTelecommunications Equipment SupplierBusiness Internet ServiceCable & Satellite Television Services
Astound connects you to a world of astounding possibilities with our award-winning internet service and 24x7 local customer support.
We’ve been a part of your community for years, connecting you to services you want and need to stay productive, informed and entertained. We continue to be powered by passionate local teams, dedicated to the people and communities we serve, bringing customers astounding services and products. We appreciate the trust you have placed in us and we will continue to help make the impossible possible with a customer-centric vision that makes the lives of those we serve measurably better.
Location
Certified by Astound | Concord • Mar 01, 2026
Hours
Certified by Astound | Concord • Mar 01, 2026
Reviews
3.8
402 reviews
5 stars
263
4 stars
15
3 stars
14
2 stars
16
1 star
94
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including long wait times, unhelpful representatives, and difficulty in resolving issues.
Pricing Issues
Numerous reviews highlighted frequent and unexpected price increases, with customers feeling misled about their billing and promotional offers.
Installation Experience
While some technicians received praise for their professionalism and helpfulness, others faced complaints about missed appointments and inadequate service.
Service Reliability
Customers expressed frustration with inconsistent internet speeds and frequent outages, leading to dissatisfaction with the overall service quality.
Positive Technician Feedback
Several reviews noted positive experiences with specific technicians who provided excellent service and resolved issues effectively.
- FVFelix VergilisJan 30, 20261.0Abysmal customer service - it is clearly evident they do not care about their customers nor are they interested in providing the very minimum of their job description.
- SMSerGio MejiaJan 12, 20261.0Horrible company if I could give it 0 stars I would . Won’t let you cancel without going through 5 people like it’s a time share scam
- LSLarry SheppardJan 10, 20263.0The Internet seems very good, and the installer, Ray, was super. I’m not very happy about your website and the service I received there. The website takes a long time to load and the wait time to talk to someone is ridiculously long.
- SSSuliNov 29, 20255.0I just wanted to let you know your employee Noel J. is wonderful. He is very professional and kind, answered every question and explained everything before he installed the internet service. I was very impressed and delighted to get such outstanding service.
- SMShelby MaxeySep 25, 20255.0Rafael was extremely helpful getting us back online and even went the extra mile to clean up our cords
Frequently Asked Questions About Astound | Concord
Does Astound offer a price lock?
Yes, Astound offers a 2 year price lock on any speed.
Do I need a contract to get internet services?
Astound Broadband does not require a mandatory contract for internet services.
Can I bring my own modem/router?
Yes, customers can use their own modem/router with 1500 Mbps. Please refer to the recommended guidelines for equipment needed for speed tiers above 1 gig.
Learn more: https://www.astound.com/support/internet/bring-your-own-modem/
How long does it take for services to be installed at my home?
You can schedule a move up to 30 days prior to your move in date. If you’re eligible for self-installation then services can be activated as soon as you move in.
Read our full Astound Broadband moving checklist: https://www.astound.com/support/internet/moving-checklist/
Does Astound offer self installation?
Yes, you can set up your Astound modem by following the steps in our self-installation guide. Other equipment will require a technician to visit your home to professionally install the equipment. Learn more: https://www.astound.com/support/internet/self-installation-guide/
What internet speeds does Astound offer?
Astound offers a number of speed options including 300 Mbps, 600 Mbps, 1 Gig, 1.5 Gig, 2 Gig, and 5 Gig. Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas.
Learn more: https://www.astound.com/internet/
Is fiber internet available with Astound Broadband?
Yes! Astound’s fiber powered network is available in select locations with speeds up to 5 Gig. The use of optical fiber enables higher internet speeds than other forms of communication, such as copper wire, that drastically reduce bandwidth. Learn more: https://www.astound.com/internet/gig/
What wireless home internet services are available?
Astound Broadband offers a number of wireless home internet services to best fit your needs. Enhanced Whole Home WiFi delivers fast and reliable WiFi throughout your home through the use of multiple access points and TrueMesh technology.
Learn more: https://www.astound.com/internet/wifi/
Does Astound offer internet security?
Yes, you can access the best wireless internet security features and tools including threat scans, family safe browsing, VPN protection, and password management – all managed by one easy to use mobile app.
Learn more: https://www.astound.com/internet/wifi/security/
What is Astound Mobile?
Astound Mobile is the newest product offering from award-winning Astound Broadband. Riding on one of the most powerful networks with fast and reliable 5G service in all 50 states and US Territories (American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands), you can stream, browse, talk and text with confidence. Astound Mobile provides flexibility that allows you to pick and choose the services that best align with your needs. Astound provides the superfast speed combination of home internet and mobile services that are fully capable and ready to handle your every streaming video/audio, gaming, social media and web surfing need. Choose from individual data plans as low as $15/mo/line.
See our pricing, plans and promotions: https://www.astound.com/mobile/plans-and-pricing/
What type of data plans does Astound Mobile offer?
Astound Mobile provides several options so you can choose a plan that works best for your household including 1.5 GB, 3 GB, Unlimited, and Unlimited+ for HD video streaming.
Can I bundle my internet and mobile services?
Yes! Astound Broadband offers a number of ways to build the perfect plan that best fits your needs and lifestyle.
Build your perfect plan: https://www.astound.com/shop/build-a-plan/
What TV packages are available with Astound?
Astound TV packages give you the power to choose the entertainment that’s right for you. Choose from one of our carefully curated packages. We offer popular networks for whatever you’re into – local broadcast, sports, music, news, movies, the works—Astound TV has you covered. To see what packages are available and the channel lineup, check your address to reveal TV packages that are available at your home.
Learn more: https://www.astound.com/tv/packages/
Can I stream TV apps with Astound?
Yes! Stream all your favorite entertainment in one place on the most popular streaming apps including Prime Video, Netflix, Hulu, and Max.
What is the Astound TV+ app?
Astound TV+ is our TV app that lets you turn your phone/tablet/devices into a TV. Enjoy streaming of live TV, On Demand and cloud DVR recordings (via My Shows folder) on your personal device as part of your subscription to our TV & Internet service.
Learn more: https://www.astound.com/tv/astound-tv-plus/
Does Astound offer a price lock on internet services?
Yes, Astound offers a 2 year price lock on any speed.
Is a contract required to get internet services from Astound?
Astound Broadband does not require a mandatory contract for internet services.
Can I use my own modem or router with Astound internet?
Yes, customers can use their own modem/router with up to 1500 Mbps speed, following recommended guidelines for speeds above 1 gig.
What are the installation options and timelines for Astound services?
You can schedule a move up to 30 days in advance. If eligible for self-installation, you can activate services as soon as you move in; otherwise, a technician visit is required.
What internet speed tiers does Astound offer?
Astound offers speeds including 300 Mbps, 600 Mbps, 1 Gig, 1.5 Gig, 2 Gig, and 5 Gig, depending on availability in your area.
Is fiber internet available from Astound in Concord?
Yes, Astound offers fiber-powered internet with speeds up to 5 Gig in select locations.
Does Astound provide wireless home internet solutions?
Yes, Astound offers Enhanced Whole Home WiFi with multiple access points and TrueMesh technology for reliable WiFi throughout your home.
What are Astound Concord's business hours?
Astound Concord is open Tuesday to Friday from 9:00 AM to 6:00 PM, and Saturday from 8:00 AM to 5:00 PM. It is closed on Monday and Sunday.
How can nearby places like Oak Grove Plaza and Trader Joe's enhance my visit to Astound Concord?
You can combine your visit to Astound with shopping trips to Oak Grove Plaza and Trader Joe's, conveniently located nearby, making it easy to run errands and enjoy services in one area.
What local amenities near Astound Concord can I visit before or after my appointment?
You can relax or grab a meal at nearby spots like Peet's Coffee, Mona's Burgers, and Captain's Chest Lounge, or take a fitness class at JustRide Studio.
Are there pet services near Astound Concord if I need to take care of my pet?
Yes, nearby pet care options include Just Food For Dogs for pet supplies and VIP Petcare for veterinary services.
Brand Certified Facts from Astound | Concord
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