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Internet Service ProviderBusiness Networking CompanySatellite and Cable Television Sales and Installation ServiceTelecommunications Service ProviderTelephone CompanyWeb Hosting CompanyTelecommunications Equipment SupplierBusiness Internet ServiceCable & Satellite Television Services
Get the best value gig internet offer in the Bay Area from $40/month*. PLUS, Whole Home mesh WiFi by eero FREE for the 1st year. This is a Bay Area exclusive offer available this summer by Astound. Or shop our other deals starting at $19.95/month*. Connect your ultra-fast internet now!
Location
Hours
Reviews
3.1
241 reviews
5 stars
110
4 stars
13
3 stars
11
2 stars
16
1 star
91
What are people saying?
AI-generated from recent customer reviews
Customer Service
Technicians received high praise for their professionalism and helpfulness, with several customers highlighting positive experiences with specific staff members.
Billing Issues
Numerous complaints about unexpected rate increases, hidden fees, and poor communication regarding billing practices were reported.
Service Reliability
Customers expressed frustration with frequent service outages and inconsistent internet speeds, leading to dissatisfaction with overall reliability.
Installation Experience
Installation services were generally described as quick and efficient, with technicians being punctual and thorough.
Value for Money
While some customers found the service to be a good deal, many felt that the pricing was too high compared to competitors, especially after recent increases.
- SMShelby MaxeySep 25, 20255.0Rafael was extremely helpful getting us back online and even went the extra mile to clean up our cords
- JCJames ChoiSep 4, 20251.0What kind of fraudulent nonsense is this? This is such a scam of a company. I signed up for $30 a month service. $10 off for autopay. Turns out their taxes and dubious FEES is $20. So it’s $50 minus $10 for autopay. WHAT KIND OF TAXES AND FEES IS 66% of the service cost???? Then I really realized that this company is dubious when I received this email from their customer service offering me $30 for service INCLUDING taxes and fees. It’s blatantly clear to me that they just make up whatever number they want. Avoid at all costs.
- HHHannyAug 1, 20251.0The worest service ever seen. Wave was great before it was sold to Astound, the bill goes up every month with 10 $ such a ridiculous company. I don't recommend it at all
- TTTheaSJul 9, 20252.0Too expensive for my budget - and they close at six without any alternative help offered.
- DHDavid HughesJun 10, 20251.0They said I didn't pay for months yet I have the records..said escalation team would resolve it over 2 weeks ago..still nothing and there threatening to turn me off..they owe me about 550.00 for over charges.
Frequently Asked Questions About Astound | Concord
Does Astound offer a price lock?
Yes, Astound offers a 2 year price lock on any speed.
Do I need a contract to get internet services?
Astound Broadband does not require a mandatory contract for internet services.
Can I bring my own modem/router?
Yes, customers can use their own modem/router with 1500 Mbps. Please refer to the recommended guidelines for equipment needed for speed tiers above 1 gig.
Learn more: https://www.astound.com/support/internet/bring-your-own-modem/
How long does it take for services to be installed at my home?
You can schedule a move up to 30 days prior to your move in date. If you’re eligible for self-installation then services can be activated as soon as you move in.
Read our full Astound Broadband moving checklist: https://www.astound.com/support/internet/moving-checklist/
Does Astound offer self installation?
Yes, you can set up your Astound modem by following the steps in our self-installation guide. Other equipment will require a technician to visit your home to professionally install the equipment. Learn more: https://www.astound.com/support/internet/self-installation-guide/
What internet speeds does Astound offer?
Astound offers a number of speed options including 300 Mbps, 600 Mbps, 1 Gig, 1.5 Gig, 2 Gig, and 5 Gig. Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas.
Learn more: https://www.astound.com/internet/
Is fiber internet available with Astound Broadband?
Yes! Astound’s fiber powered network is available in select locations with speeds up to 5 Gig. The use of optical fiber enables higher internet speeds than other forms of communication, such as copper wire, that drastically reduce bandwidth. Learn more: https://www.astound.com/internet/gig/
What wireless home internet services are available?
Astound Broadband offers a number of wireless home internet services to best fit your needs. Enhanced Whole Home WiFi delivers fast and reliable WiFi throughout your home through the use of multiple access points and TrueMesh technology.
Learn more: https://www.astound.com/internet/wifi/
Does Astound offer internet security?
Yes, you can access the best wireless internet security features and tools including threat scans, family safe browsing, VPN protection, and password management – all managed by one easy to use mobile app.
Learn more: https://www.astound.com/internet/wifi/security/
What is Astound Mobile?
Astound Mobile is the newest product offering from award-winning Astound Broadband. Riding on one of the most powerful networks with fast and reliable 5G service in all 50 states and US Territories (American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands), you can stream, browse, talk and text with confidence. Astound Mobile provides flexibility that allows you to pick and choose the services that best align with your needs. Astound provides the superfast speed combination of home internet and mobile services that are fully capable and ready to handle your every streaming video/audio, gaming, social media and web surfing need. Choose from individual data plans as low as $15/mo/line.
See our pricing, plans and promotions: https://www.astound.com/mobile/plans-and-pricing/
What type of data plans does Astound Mobile offer?
Astound Mobile provides several options so you can choose a plan that works best for your household including 1.5 GB, 3 GB, Unlimited, and Unlimited+ for HD video streaming.
Can I bundle my internet and mobile services?
Yes! Astound Broadband offers a number of ways to build the perfect plan that best fits your needs and lifestyle.
Build your perfect plan: https://www.astound.com/shop/build-a-plan/
What TV packages are available with Astound?
Astound TV packages give you the power to choose the entertainment that’s right for you. Choose from one of our carefully curated packages. We offer popular networks for whatever you’re into – local broadcast, sports, music, news, movies, the works—Astound TV has you covered. To see what packages are available and the channel lineup, check your address to reveal TV packages that are available at your home.
Learn more: https://www.astound.com/tv/packages/
Can I stream TV apps with Astound?
Yes! Stream all your favorite entertainment in one place on the most popular streaming apps including Prime Video, Netflix, Hulu, and Max.
What is the Astound TV+ app?
Astound TV+ is our TV app that lets you turn your phone/tablet/devices into a TV. Enjoy streaming of live TV, On Demand and cloud DVR recordings (via My Shows folder) on your personal device as part of your subscription to our TV & Internet service.
Learn more: https://www.astound.com/tv/astound-tv-plus/
Does Astound offer a price lock on internet services?
Yes, Astound offers a 2 year price lock on any speed.
Is a contract required to get internet services from Astound?
Astound Broadband does not require a mandatory contract for internet services.
Can I use my own modem or router with Astound internet?
Yes, customers can use their own modem/router with up to 1500 Mbps speed, following recommended guidelines for speeds above 1 gig.
What are the installation options and timelines for Astound services?
You can schedule a move up to 30 days in advance. If eligible for self-installation, you can activate services as soon as you move in; otherwise, a technician visit is required.
What internet speed tiers does Astound offer?
Astound offers speeds including 300 Mbps, 600 Mbps, 1 Gig, 1.5 Gig, 2 Gig, and 5 Gig, depending on availability in your area.
Is fiber internet available from Astound in Concord?
Yes, Astound offers fiber-powered internet with speeds up to 5 Gig in select locations.
Does Astound provide wireless home internet solutions?
Yes, Astound offers Enhanced Whole Home WiFi with multiple access points and TrueMesh technology for reliable WiFi throughout your home.
What are Astound Concord's business hours?
Astound Concord is open Tuesday to Friday from 9:00 AM to 6:00 PM, and Saturday from 8:00 AM to 5:00 PM. It is closed on Monday and Sunday.
How can nearby places like Oak Grove Plaza and Trader Joe's enhance my visit to Astound Concord?
You can combine your visit to Astound with shopping trips to Oak Grove Plaza and Trader Joe's, conveniently located nearby, making it easy to run errands and enjoy services in one area.
What local amenities near Astound Concord can I visit before or after my appointment?
You can relax or grab a meal at nearby spots like Peet's Coffee, Mona's Burgers, and Captain's Chest Lounge, or take a fitness class at JustRide Studio.
Are there pet services near Astound Concord if I need to take care of my pet?
Yes, nearby pet care options include Just Food For Dogs for pet supplies and VIP Petcare for veterinary services.