Xfinity Store by Comcast Branded Partner

3.5
277 reviews

About

Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone StoreComcast
Xfinity provides internet services in Citrus Heights. Visit us today at 7869 Greenback Lane, CA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.

Location

Xfinity Store by Comcast Branded Partner
7869 Greenback Lane, Citrus Heights, CA
95610, United States

Hours

Reviews

3.5
277 reviews
5 stars
143
4 stars
24
3 stars
14
2 stars
14
1 star
82

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some staff members received praise for their friendliness and helpfulness, many customers reported poor service, including misleading information and unprofessional behavior.

Billing Issues

Numerous complaints were made regarding unauthorized charges, billing discrepancies, and difficulties in resolving these issues, leading to frustration among customers.

Store Experience

The store was often described as busy with long wait times, and some customers felt that there were not enough staff to assist them promptly.

Product Availability

Customers expressed dissatisfaction with the availability of certain products and services, particularly regarding internet and mobile plans.
  • CM
    Charlie Mac
    Dec 23, 2025
    1.0
    This location was very busy and the staff were nice. Xfinity as a service and company is garbage. I tried to work with them but they couldn't fix our internet issues. After years of poor internet that kept dropping. They hit a water line, failed to connect a new internet cable, and still nothing was fixed. I have left for better and more affordable internet. Good riddance.
  • TD
    Tracy D
    Dec 3, 2025
    1.0
    Don't Subject Yourself To There $$ Prices Absolutely Extremely Poor Customer Service I Stopped By There Store Four Times No Resolution So I Cancelled My Account At The Store! There Still Billing Me. See For Yourself Stop By One Of There Stores Huge Lines Unhappy Customers Who Feel This Is There Only Option. No Thanks! Tracy.
  • BH
    Blake Henderson
    Oct 31, 2025
    4.0
    The staff were very friendly especially De-Jon who took care of my equipment return very quickly.
  • CP
    Carina P
    Oct 9, 2025
    5.0
    Shane was super helpful
  • MH
    marcia henry
    Sep 30, 2025
    4.0
    Was able to make an appointment so had little wait time. Agent was pleasant and helpful. Unfortunately the only stores that carry the X1 boxes are in Roseville or Folsom. No one in Citrus Heights/Carmichael has the newer tech??!! Come on Xfinity, if you offer it every store should carry it.

Frequently Asked Questions About Xfinity Store by Comcast Branded Partner

Where is the Xfinity Store by Comcast Branded Partner located in Citrus Heights?

The store is located at 7869 Greenback Lane, Citrus Heights, CA 95610, USA.

What are the operating hours of the Xfinity Store in Citrus Heights?

The store is open Monday through Saturday from 10:00 AM to 7:00 PM and Sunday from 10:00 AM to 5:00 PM.