Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceBusiness Internet ServiceCell Phone Store
At your Alameda, CA, 2650 5th Street, Xfinity Store, you can subscribe to Xfinity Services including Mobile, Digital Cable TV, High Speed Internet, Home Phone and Home Security. You can also make a payment or pick up and exchange equipment
Location
Xfinity Store by Comcast Branded Partner
2650 5th Street, Alameda, CA
94501, United States
Hours
Reviews
3.6
10 reviews
5 stars
6
4 stars0
3 stars
1
2 stars0
1 star
3
- FRFabiola RodneyOct 22, 20251.0I'm putting a review for xfinity mobile services. I have been w/ xfinity mobile about a year. 2 week ago my Samsung sr24 esim card started to not work. I was unable to make or receive calls nor text. I called tech support and spent 4hrs on the phone with no solution. I called back the next day several to trouble shoot more they still couldn't get the phone to work. They opened a ticket and said my issue will be resolved in 3 to 7 days. Never heard back from anyone. So I went to the xfinity store where they stated they never seen this issue. They suggested i go to the cooperate store. So I had an old iPhone 12 I bought it with me. The corporate store put in a physical sim. The phone worked for a few hours. Most of the time I get an so signal. No one has been able to help. I just keep getting bumped around. I plan on leaving xfinity and I suggest if you are seeing this post the rumors are to xfinity is terrible. The don't strive to change. Also they charged me 2 activation fees last week. This happened during the trouble shooting. It's been 2 weeks and I have no answer and no working phone. PLEASE RUN!
- JLJeffrey LouginAug 8, 20255.0Great customer service
- JMJ MAug 6, 20251.0They keep charging my account for a closed service! Second month in a row!
- JRJanice RyanJul 14, 20253.0If they tell you to call someone to have something added to your account after you leave because they're having technical difficulties, have them call before you leave and deal with "tech support" so you leave with a device that's ready to go. Don't let them push the work off to you. The people working in this store were friendly and they accepted my modem trade in and got me new equipment. But they weren't able to add it to my account for some reason and sent me off with a phone number that was not actually helpful. I spent 73 minutes on the phone with customer service, who lied and said they were technical support, and then couldn't set up the hardware as promised. I had to rearrange my next day for an appointment that they then called the next morning to fix over the phone at an inopportune time so they could cancel said appointment. There's no way to tell the store they gave me the wrong phone number and made my day miserable unless I drive 30 minutes back to them, so I can only hope they see this instead.
- MRMichael ReaJun 26, 20255.0Customer service was fast and staff couldn't be more polite I actually walked in to get service and got a job.
Frequently Asked Questions About Xfinity Store by Comcast Branded Partner
What services can I subscribe to at the Xfinity Store by Comcast Branded Partner in Alameda, CA?
You can subscribe to Xfinity Mobile, Digital Cable TV, High Speed Internet, Home Phone, and Home Security services at this store.
What are the operating hours of the Xfinity Store by Comcast Branded Partner on weekdays?
The store is open from 10:00 AM to 7:00 PM Monday through Saturday, and from 10:00 AM to 5:00 PM on Sundays.
Where is the Xfinity Store by Comcast Branded Partner located in Alameda?
The store is located at 2650 5th Street, suite d, Alameda, CA 94501, USA.
Can I pick up or exchange my Xfinity equipment at this store?
Yes, you can pick up and exchange equipment at the Xfinity Store in Alameda.
How can I contact the Xfinity Store by Comcast Branded Partner in Alameda?
You can reach the store by phone at +1 800-934-6489.
Is there a way to make a payment at the Xfinity Store in Alameda?
Yes, customers can make payments in person at this Xfinity Store location.
Are there any mobile phone stores near the Xfinity Store in Alameda?
Yes, Verizon Authorized Retailer – Cellular Sales and T-Mobile are nearby mobile phone stores where you can explore additional mobile service options.
What nearby places can I visit if I want to combine my trip to the Xfinity Store with some shopping or dining?
Nearby you can visit Alameda Unleashed for furniture shopping, Round Table Pizza or The Habit Burger Grill for a meal, and Michaels for arts and crafts supplies.
Are there any pet-related businesses near the Xfinity Store where I can shop or get services for my pets?
Yes, Unleashed by Petco, Petco, and Vetco Vaccination Clinic are nearby places offering pet supplies and veterinary services.
Can I find any fitness or wellness centers near the Xfinity Store in Alameda?
Yes, there are several gyms and wellness centers nearby, including Crossfit, Alameda Fitness & Spa, Island Grit Crossfit, and Mariner Square Athletic Club.