Xfinity Store by Comcast

3.5
561 reviews

About

Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Tucson. Visit us today at 8020 N Cortaro Rd, AZ to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.

Location

Xfinity Store by Comcast
8020 N Cortaro Rd, Tucson, AZ
85743, United States

Hours

Reviews

3.5
561 reviews
5 stars
265
4 stars
75
3 stars
47
2 stars
36
1 star
138

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, others were reported as rude or unhelpful.

Store Experience

Many customers appreciated the quick and efficient service in-store, but there were complaints about long wait times and unclean conditions.

Technical Issues

Numerous reviews highlighted ongoing technical problems with internet and mobile services, leading to frustration among customers.

Communication Problems

Customers expressed dissatisfaction with the difficulty of reaching customer service via phone and the lack of effective online support.

Pricing Concerns

Several reviews mentioned dissatisfaction with pricing practices, including unexpected increases and issues with billing.
  • JT
    Jack Tonsly
    6 days ago
    1.0
    I am doing a one-star review just for the simple fact that you guys are cutting internet out in the middle of the day it is not my fault you guys are incompetent and don't know when to do Service Repairs for some reason I've got to go without internet because you guys lack the ability to work on top of that your service goes out and now we can't contact you or let you know it's out you basically cut all ties with the people who should be valuable customers
  • DT
    Deborah Thomas
    Nov 13, 2025
    5.0
    Easy and fast
  • GJ
    Gordana Jelinic
    Nov 1, 2025
    5.0
    Josh provided excellent customer service! He was knowledgeable and very professional. It was so easy getting things set up. Thank you very much!
  • JN
    JJ Northam
    Nov 1, 2025
    5.0
    Jacob and his manager Richard did an amazing job handling several complicated issues. It was all done with smiles and patience. Thank you!
  • LT
    Lauren Tevis
    Oct 11, 2025
    5.0
    Lovely experience! My router was not working after multiple attempts and chatting with online customer support. Went into the store the next day and the blonde woman I spoke with was very friendly and swapped out my router for a new one for free. I was in and out and the new router works great! I thought it was going to be a headache or expensive so I was pleasantly surprised! Definitely recommend!

Frequently Asked Questions About Xfinity Store by Comcast

What are the operating hours of the Xfinity Store by Comcast in Tucson?

The store is open Monday through Saturday from 10:00 AM to 7:00 PM and on Sunday from 10:00 AM to 5:00 PM. It is closed on November 27, 2025 for a holiday.

Where is the Xfinity Store by Comcast located in Tucson?

The store is located at 8020 N Cortaro Rd, Suite 120, Tucson, AZ 85743, USA.