Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Tuscaloosa. Visit us today at 1451 Dr Edward Hillard Drive, AL to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Xfinity Store by Comcast
1451 Dr Edward Hillard Drive, Tuscaloosa, AL
35401, United States
Hours
Reviews
2.9
372 reviews
5 stars
136
4 stars
34
3 stars
20
2 stars
22
1 star
160
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, many customers reported rude and unhelpful staff.
Store Experience
Customers frequently mentioned long wait times and disorganization in the store, with complaints about insufficient staffing and poor management.
Service Issues
Numerous reviews highlighted ongoing problems with internet service reliability and billing practices, leading to frustration among customers.
Communication
Many customers expressed dissatisfaction with the lack of clear communication regarding services, billing changes, and store hours.
Staff Knowledge
Several reviews indicated that staff members were often untrained or uninformed about products and services, leading to customer confusion.
- SPSouthern ProfNov 15, 20251.0Too terrible an experience to relate. Generally, a lack of support in installation, technical glitches on their end, billing problems on their end, and just about everything else. Doesn’t really help to go in the store to get face-to-face customer support.
- MHMallory HarperNov 5, 20251.0It pains me, but does not shock me, to once again come face to face with a company with little care for its customers and a blatant disregard for client satisfaction. They have outsourced both billing and customer service. Their billing practices are downright predatory. There service is not consistent. There is nothing about them to like. Spectrum may be spotty; Verizon may be hard to deal with; Elon may even be crazy with his Starlink, but almost anything beats Xfinity.
- AJAngie JonesNov 5, 20255.0My mom and I came in today to change our cable plan and met Shy. She was wonderful to work with. She was very knowledgeable, professional and answered all of our questions. She was extremely kind and generous with her time. Thank you Shy!
- JWJ'Nada WilliamsOct 22, 20255.0Received great customer service from Mr.C.Beckum. 10/10
- SFSandra ForesterSep 24, 20255.0Joey knows what he is talking about!! The store is very nice 👌 and you don't feel crowded. Great experiences with them and the Xfinity online staff.
Frequently Asked Questions About Xfinity Store by Comcast
What services does Xfinity Store by Comcast provide in Tuscaloosa?
Xfinity Store by Comcast offers internet, cable TV, home phone, home security systems, mobile phone services, and business internet solutions in Tuscaloosa, AL.
Where is Xfinity Store by Comcast located in Tuscaloosa?
It is located at 1451 Dr Edward Hillard Drive, Suite 100, Tuscaloosa, AL 35401, United States.
What are the operating hours for the Xfinity Store by Comcast in Tuscaloosa?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 12:00 PM to 5:00 PM. It is closed on Thanksgiving and Christmas Day.
Are there any special health and safety measures at the Xfinity Store?
Yes, the store follows professional cleaning and social distancing practices. Customers fully vaccinated do not need to wear face masks unless required by mandates.
How can I contact Xfinity Store by Comcast in Tuscaloosa?
You can call the main phone number at +1 800-934-6489 or visit their website at https://www.xfinity.com/local/al/tuscaloosa/1451-dr-edward-hillard-drive.html.
Does Xfinity have mobile apps available?
Yes, Xfinity offers apps for both Android and iOS devices, available on Google Play and the Apple App Store respectively.
What can I do near the Xfinity Store in Tuscaloosa?
Nearby, you can visit Cherry Blow Dry Bar for beauty services, enjoy a meal at Chuy's Mexican restaurant, or get a workout at Orangetheory Fitness Tuscaloosa.
Are there dining options close to the Xfinity Store?
Yes, dining options near the store include Asia Buffet for Asian cuisine, Panda Express for fast Chinese food, and Full Moon BBQ for southern barbecue.
Where can customers find other mobile phone stores near Xfinity Store?
Nearby mobile phone stores include Verizon, located close to the Xfinity Store, offering additional telecommunications services.
Can I find beauty and salon services near Xfinity Store?
Yes, there are several beauty salons and spas nearby such as LA Bikini for waxing and skin care, Great Clips hair salon, and Nails Unlimited beauty spa.