Business Details
About
Camping StoreBicycle StoreClothing StoreChildren's Clothing StoreShoe StoreSki Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- Curbside pickupNot available
Location
Hours
Reviews
4.3
130 reviews
5 stars
100
4 stars
8
3 stars
3
2 stars
4
1 star
15
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting individuals like Colby and Jackson for their exceptional service.
Product Availability
While some customers appreciated the selection, others noted limited inventory, particularly for specific items like snowboarding gear and children's products.
Repair Services
The bike and ski repair services received high marks for efficiency and expertise, with Colby being frequently mentioned as a standout employee.
Membership Pressure
Several reviews expressed discomfort with the pushy sales tactics regarding the membership program, leading to a negative shopping experience for some customers.
Store Size
Customers noted the store's smaller size compared to other REI locations, which affected product variety but still found it adequate for their needs.
- TBThiago BacicOct 11, 20255.0Very friendly staff. Helped us with our questions on bear spray for our trip.
- JPJohn PSep 4, 20251.0This branch doesn't do gas canister, bear spray disposal as other branches. They also don't carry things like carabiner. Not many staff to help you find things.
- NCNicole CharnonAug 29, 20255.0Colby had our trailer wheel spinning like new in no time. He fit us in and had things rolling smooth; progressional, courteous, all around good dude. The rest of the REI staff were super nice as well and we were checked on by just about everyone that worked there to make sure we found what we needed. Great group in Jackson!
- NHNaomi HaynerAug 11, 20255.0I brought my bike in to the bike shop to get a flat fixed and was shocked at how quickly and friendly the repair was met! Colby is a PRO, an absolute wizard with bikes and so professional. It the half hour I was there alone, I overheard numerous conversations of him going above and beyond to help other customers, answer questions, and provide training to another employee. I would trust him with my bike ANYDAY - and considering I live on that sucker 6 months out of the year that’s big! Jackson was also so so friendly and such a big help getting me checked out and learning the ropes of the bike shop, he was so respectful and kind. No matter your repair, the REI bike shop team will get you back out there!
- CEChelsea EickleberryAug 1, 20252.0Fairly good selection, and the store is always clean and nice! However, I try to get my gear from other places when possible due to price (partially) but this location is grossly pushy about the membership thing. I know what gear im here for and am happy to pay for it, but I dread going here because I KNOW im going to get bombarded and annoyed, or have to awkwardly say no a bunch of times at checkout. Its a good gear store, but I only go about once a season to stock up on a few things, so I don't need or want a membership. Staff here dont know when no means NO. REI has a consent problem that makes me feel uncomfortable during shopping and checkout, so I try to grab my things as efficiently as possible and get out before anyone can spiel at me.
Frequently Asked Questions About REI
What products and brands can I find at REI in Jackson, WY?
REI offers quality outdoor gear, including award-winning REI brand gear and clothing, suitable for outdoor enthusiasts from beginners to seasoned pros.
What are the store hours for REI in Jackson, Wyoming?
REI is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sunday from 10:00 AM to 6:00 PM.
Where is the REI store located in Jackson?
The REI store is located at 974 West Broadway, Jackson, WY 83001.
Does REI in Jackson offer in-store shopping or curbside pickup?
REI provides in-store shopping but does not offer curbside pickup.
How can I contact REI in Jackson, WY?
You can contact REI by phone at +1 307-284-1938 or visit their website at https://www.rei.com/stores/jackson-hole.
Is there an app available for REI customers on Android devices?
Yes, REI has an Android app available on Google Play for easier access to their products and services.
What types of stores are near REI in Jackson?
Nearby stores include Saucony and Chacos, both specializing in shoes, which may be useful if you're looking for specialized footwear alongside outdoor gear.
Are there any outdoor or travel services close to REI that I can use for my adventures?
Yes, nearby you can find Yellowstone Day Tours and The Driver Provider, which offer travel services that could complement your outdoor excursions after shopping at REI.
What nearby ski resort can I visit when shopping at REI in Jackson?
Grand Targhee Ski Express is a nearby ski resort that customers can enjoy, especially after preparing their gear at REI.
Are there services related to automotive care near REI in Jackson?
Yes, The Garage by Detail Driven and Detail Driven provide automotive repair and detailing services close to REI, which could be convenient if you need car care before or after your visit.