VITAL Lower East Side is NYC's premiere climbing gym open 24/7, featuring tons of bouldering terrain, a cafe in a green indoor park, and a vast workout floor. Membership includes access to all locations and unlimited classes—our robust class schedule includes cycling, yoga, and fitness classes in dedicated studios at all times of day!
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.