Business Details
About
Bicycle StoreBicycle Repair ShopBicycle Rental Service
Trek Bicycle Westerville is your destination for the latest products from Trek and Bontrager, service and tune-ups for bikes of any brand, and a great place to reserve a rental bike for your next two-wheeled adventure.
We’re conveniently located just outside of Columbus, where we’re proud to serve our surrounding communities. Our team is passionate about getting more people on bikes, which is why we host a variety of in-store clinics and events where you can learn something new or just have an outlandishly fun time.
Whatever your experience level and however you like to ride, we welcome you to stop by our bike shop, meet the team, and see what we have to offer. We can’t wait to ride with you!
Details
- DebitAvailable
- Cash onlyNot available
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.9
475 reviews
5 stars
457
4 stars5
3 stars3
2 stars2
1 star
8
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently praised for being friendly, knowledgeable, and helpful, providing excellent customer service experiences.
Product Knowledge
Customers appreciate the staff's expertise in cycling, with many reviews highlighting their ability to provide valuable advice and recommendations.
Service Quality
While many customers report positive experiences with repairs and maintenance, there are some concerns about upselling and service accuracy.
Store Atmosphere
The store is described as welcoming and comfortable, creating a positive shopping environment for customers.
Inventory and Selection
Customers are satisfied with the variety of bikes and accessories available, often noting the good stock and quality of products.
- SHSteven HarrisOct 24, 20255.0Great bike store! Knowledgeable, courteous employees!!! Josh was great with helping me load my bike. Very good inventory of bike and accessories. Highly recommend.
- CPChris PupaOct 4, 20255.0The best shop around for parts and service
- PRPatrick ReynoldsSep 25, 20253.0Caution! I believe Google Reviews are important for the public. My emotions say to rank the Trek Store a “1” but a level headed review is a “3”. A consumer should be able to walk into a Trek store and trust the service recommendations. Based on my experience, I will not step foot in a Trek owned bicycle store again. I purchased a new Domane SL5 from Trek on 10-15-24. The purchase of the bike was seamless and friendly. Since the bike had been on the shop floor for a period of time, the tire sealant dried at the bottom of the tire which required me to buy two new tires due to uneven weight distribution. I did not figure out what was causing the wobble (dried sealant) until Spring of 2025 so I ate the cost. As part of the purchase, the buyer receives a “free” Level 1 Service Package within one year of purchase. On September 21,2025, I took the Domane to the Trek store for my Level 1 Service package ($99 cost). By the time the mechanic was done assessing the bike, the charges totaled $318. With the $99 credit, my cost was $219. I was told I needed a new chain (which it did not) and that the hydraulic brakes needed to be bleed (I really don’t know since this is my first experience with hydraulic brakes but I have had no issues with braking). Based on the recommendation of the chain replacement, misc other stuff and replacement of bar tape (still has another year of use), I suspect my brakes are fine. I did not get the service done because of the "up selling" of stuff that was not needed. Going in for a "free" adjustment to $318 total cost (my share was $219) is very disappointing.
- DCDaniel CallighanSep 21, 20255.0Fantastic bike shop. I have bought a bike and a bunch of parts here and they are always helpful and easy to talk to.
- KOKary OberbrunnerSep 14, 20255.0I love Trek Westerville. I trust them 100% and they always go the extra mile. I rely upon them for all of my cycling needs. Their service is unmatched.
Frequently Asked Questions About Trek Bicycle Westerville
What products and services does Trek Bicycle Westerville offer?
Trek Bicycle Westerville offers the latest Trek and Bontrager bikes and products, service and tune-ups for any brand of bike, and bicycle rentals for your next adventure.
Where is Trek Bicycle Westerville located?
The store is located at 5985 Maxtown Road, Westerville, OH 43082, USA.
What are the store hours for Trek Bicycle Westerville?
The store is open Monday to Friday from 11:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 5:00 PM.
Can I get my bike repaired at Trek Bicycle Westerville?
Yes, Trek Bicycle Westerville provides repair and maintenance services for bikes of all brands.
Does Trek Bicycle Westerville accept credit card payments?
Yes, they accept American Express, Discover, MasterCard, Visa, and also cash payments.
Is Trek Bicycle Westerville wheelchair accessible?
Yes, the store has wheelchair accessible entrances and parking.
How can I contact Trek Bicycle Westerville?
You can contact them by phone at +1 614-901-8735 or email at westerville@trekbikes.com.
Are there nearby places to grab food before or after visiting Trek Bicycle Westerville?
Yes, Popeyes Louisiana Kitchen and Scramblers are nearby restaurants where you can enjoy a meal before or after your visit.
What nearby services are available for beauty and wellness near Trek Bicycle Westerville?
Nearby you can find A+ Plus Nails and A Plus Nails for nail services, as well as Empowered Wellness for Her for health and medical services.
Are there any nearby pet services or stores close to Trek Bicycle Westerville?
Yes, Designer Paws Salon, PetPeople with same-day delivery and curbside pickup, and Hollywood Feed pet store are close by for your pet care needs.