Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- Curbside pickupAvailable
Location
Hours
Reviews
4.3
443 reviews
5 stars
311
4 stars
57
3 stars
21
2 stars
12
1 star
42
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with staff; some customers praised helpful and knowledgeable employees, while others reported disinterest and pushiness.
Product Quality
Customers generally appreciated the quality of products, but some expressed dissatisfaction with pricing and value.
Return Policy
The return policy received criticism for being inconsistently applied, with some customers feeling their returns were unfairly denied.
Store Environment
The store was noted for being well-stocked and organized, but some customers felt uncomfortable due to perceived profiling by staff.
Membership Pressure
Several reviews mentioned aggressive promotion of the membership program, leading to negative experiences for some customers.
- MEMYRA EhrenpreisNov 10, 20255.0Staff always helpful!
- ASAdir SolomonOct 20, 20255.0Good store Nice staff!
- JRJulie ReyesOct 10, 20251.0Went to Reno REI due to my usual store not having HOKAS in my size in stock. I was looking for HOKA Trail shoes. Middle aged, short wiry employee standing around doing nothing in shoe dept. I had to ask him for assistance. I showed him my old pair of HOKAS that I was looking for a replacement. He said he had never seem them before. So I picked out a few different shoes to try on. He offered no assistance in helping me select shoes, offered zero advice. My sister was also with me looking to buy hiking shoes too. He treated her the same way. He seemed bored, disinterested. I selected a 200 dollar pair of shoes. The only time he perked up was when he was trying to sell me an REI Membership, which I didn’t buy. They guy who checked me out was like a Zombie. He said he couldn’t wait to get out of there, complained their device to play music in store was broken. Overall a crap customer service experience. I thought about it when I got home, went back the next day, and returned shoes. Went to Reno Running store, they actually helped me select some new HOKAS, imagine that! REI will not be making any money off me in the future— ever!
- RSRaymond SmithOct 6, 20251.0The return policy isn't very friendly.
- CCCamille CheongSep 16, 20251.0I called the ski shop beforehand to ask if they could mount my skis. Drove one hour there, dropped off my skis and then waited around because they said they could get it done the same day. Only after waiting for two hours, they said they didn't have the part available to get the job done. Nothing about the part was mentioned at check-in. It was a waste of time.
Frequently Asked Questions About REI
What types of outdoor gear and clothing does REI offer?
REI offers a wide range of quality outdoor gear and clothing, including its own award-winning REI brand as well as products from brands like The North Face, Patagonia, GoPro, Thule, Osprey, prAna, Arc'teryx, Columbia, and Smith Optics.
Where is REI located in Reno, NV?
REI is located at 2225 Harvard Way, Reno, NV 89502, USA.
What are REI's store hours during weekdays and weekends?
REI is open Monday through Friday from 10:00 AM to 8:30 PM, Saturdays from 9:00 AM to 7:00 PM, and Sundays from 10:00 AM to 6:00 PM.
Does REI offer curbside pickup?
Yes, REI offers curbside pickup service for customer convenience.
What payment methods are accepted at REI?
REI accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, PayPal, and Visa.
Is there free parking available at REI?
Yes, REI provides free onsite parking.
Does REI have wheelchair accessible parking?
Yes, REI has wheelchair accessible parking to accommodate all customers.
What nearby shoe stores can I visit along with REI?
Nearby, you can visit shoe stores such as Chacos and Saucony, which offer additional options for footwear near REI's location.
What entertainment options are available near REI?
Close to REI is the Urban Air Trampoline and Adventure Park, which offers trampoline activities and adventure fun, a great spot to visit before or after shopping for outdoor gear.
Are there any automotive services near REI in case I need car maintenance during my visit?
Yes, nearby auto services include Maaco Collision Repair & Auto Painting, Trans Craft automotive repair, and Bavarian Auto Haus, among others, providing convenient options for vehicle care.