Cleanliness Issues
Multiple customers reported unsanitary conditions, including bed bugs, dirty sheets, and unclean cabanas.
Staff Performance
While many reviews praised the friendly and helpful staff, there were notable complaints about rudeness from certain employees, particularly at the front desk.
Room Quality
Guests expressed dissatisfaction with room amenities, including the lack of refrigerators and microwaves, poor lighting, and maintenance issues.
Dining Experience
The quality of food at the buffet and restaurants received mixed reviews, with some guests finding it overpriced and unsatisfactory.
Casino Experience
While some enjoyed the gaming options, others criticized the tight machines and lack of traditional table games.