Hollywood Casino & Hotel St. Louis

3.9
9214 reviews
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Business Details

777 Casino Center Dr, Maryland Heights, MO
63043, United States
(314) 770-8100
https://www.hollywoodcasinostlouis.com/
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About

Casino
Over 120,000 square-feet of action and excitement from 2,100 of the hottest slots and video poker machines. Hit it big on 70-plus table games and relax in our luxurious hotel featuring 455 deluxe rooms and 47 spacious suites. Dine like a star at any of our first-class restaurants and dining outlets, the excitement never ends!

Details

  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Onsite servicesAvailable
  • Free parking garageNot available

Location

Hollywood Casino & Hotel St. Louis
777 Casino Center Dr, Maryland Heights, MO
63043, United States

Hours

Reviews

3.9
9,214 reviews
5 stars
4,451
4 stars
2,067
3 stars
1,188
2 stars
540
1 star
968

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff members, particularly Jackie and Bill, received high praise for their friendliness and helpfulness, while some reviews highlighted rude or unprofessional behavior from management.

Room Quality

Many guests reported issues with room cleanliness, outdated furnishings, and maintenance problems, including mold and unpleasant odors.

Casino Experience

The casino atmosphere was mixed; some enjoyed the gaming options while others complained about malfunctioning machines and poor service.

Location and Amenities

The location near concert venues was appreciated, but guests expressed disappointment over limited food options and lack of perks for hotel guests.

Overall Satisfaction

While some guests had positive experiences, many expressed dissatisfaction with cleanliness, service, and value for money, leading to a mixed overall impression.
  • SW
    Shannon Washington
    3 days ago
    1.0
    The staff members are incredibly rude and unprofessional. They approached me aggressively for no reason and made the experience unnecessarily stressful. The machines also do not pay out as well as other casinos I’ve visited, making it frustrating to play. Overall, I would not recommend this location if you want a positive and respectful experience.
  • MN
    Maylene Naujokas
    4 days ago
    1.0
    Don’t recommend at all. Bugs in rooms, terrible customer service and security was extremely rude!! We had several families that had to move rooms because of bugs!!! Hotel staff at the front desk was rude and said she was the manager, and lied! The other worker had to tell us she was not the manager and gave us the real managers business card! Restaurants are slow, ice cream machine was “broken” all 4 days we were there. Find another hotel and save your money!! Do NOT stay here.
  • MB
    Mark Buresh
    6 days ago
    2.0
    Not bad with the exception of having about 10 ladybugs crawling on the ceiling. Apparently the manager thinks this is “no big deal “ and is “ common in Missouri “. However, I have stayed in a number of different hotels in Missouri, and have never experienced this many bugs of any kind. I also have lived in Missouri, and have never had this many lady bugs crawling around my house. One or two might get in from outside, but this is an infestation and needs to be addressed (maybe by an outside health and safety group).
  • KD
    Kenny Doss
    Nov 16, 2025
    3.0
    Syncing my phone to the TV didn't work calling there support line took forever to get to a live person and they kept asking the same questions over and over just to tell me the server is down the parking lot is at the bottom of a insane amount of stairs ramp was dangerously steep
  • AL
    Andreta Long
    Nov 2, 2025
    3.0
    Use to love coming here ... Was upgraded to a suite on the newer side because of bugs . Was then Charged for smoking in a room while I was sleeping because my open on the floor purse had a pack in it. Lied to by security about how I wouldn't be charged -$300 loss ...tried to speak to someone and she was extremely rude towards me ....went back today after like 6 months and same old tight machines with less free play and food comps. Still have yet to receive someone getting back to me about my visit.
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Frequently Asked Questions About Hollywood Casino & Hotel St. Louis

Can I bring pets?

Hollywood Casino and Hotel does not allow any pets on the premise, unless they are certified service animals.

What are the opening hours of Hollywood Casino & Hotel St. Louis?

Hollywood Casino & Hotel St. Louis is open 24 hours a day, Monday through Sunday, except on Wednesday when it closes from 5:00 AM to 7:00 AM.