Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair ShopRecreational Equipment, Inc.
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- DeliveryNot available
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.5
733 reviews
5 stars
555
4 stars
95
3 stars
24
2 stars
12
1 star
47
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, although some reported negative experiences with inattentive or rude employees.
Product Quality
Customers generally appreciated the quality of the products offered, though some expressed concerns about high prices and discrepancies between in-store and online pricing.
Store Experience
The store was often described as clean and well-organized, but there were complaints about limited staff availability during busy times.
Mixed Reviews
While many customers had positive experiences and expressed loyalty to the brand, there were notable negative experiences that led some to consider shopping elsewhere.
- CMChristopher MIresDec 1, 20255.0Recently discovered REI and I just had a great experience purchasing a bike from them. The people working there really seem to know the products and everything they sell seems to be top notch. What a cool store!
- JMJohn MinniNov 28, 20255.0Andrew was great to deal with. REI has a good group of folks helping out.
- TMTerrell MitchellNov 27, 20255.0Everyone is extremely helpful, knowledgeable, and polite. Came in window shopping for boots one day and now it's the only place I will shop for winter and travel gear.
- TDTara DicksonNov 20, 20255.0I visited tonight to purchase a pair of snow pants and boots for a trip. All of the staff who assisted me were friendly and knowledgeable about the products, as well as the membership and discounts available. I unfortunately didn’t catch the names of the individuals who assisted me in the dressing room area or shoe area, but David assisted me with my check out experience. He helped me make sure I received the best pricing available for the shoes I bought, and also assisted me in ordering a product to my home in the preferred color I wanted that wasn’t available in store. Great experience, will definitely be back to this location!
- ACAshna ChopraOct 19, 20251.0Had a terrible experience there on Saturday We are Canadian and decided to cross the border as we had heard great things about the store for our upcoming hiking trip We had a list of items to Purchase The service was terrible. We had someone trying to help us with hiking pants that didn’t seem interested in us at all. Then rain coats were of poor quality The prices were truly outrageous. Honesty double the price Off what one would pay in Canada and in American dollars The hiking boots that we went for were outrageously expensive to the point of affordable we ended getting a cheaper pair than I would have liked but I Was worried we wouldn’t be able to get them if we waited too much longer as the season might be gone They were about 10 people in the store in terms of customer service when we went to check out there was two people ahead of us in line and only one person at the counter to check people out. He had already taken 20 minutes with one customer finally someone had to tell him to get other people to check us out out. I learned I had to pay a $30 membership fee and at that point I should’ve just aborted but have investing me and my children time looking for the boots I decided to purchase Immediately on my return, I went to the Columbia outlet here in windsor And everything here was way better quality, and about half the price And customer service was superb here in Canada I totally regret getting the membership and the items I purchased. I plan to return them. Please don’t waste your time or money going to the store. It’s not worth it instead Go to a Columbia outlet store where everything is way cheaper and better quality
Frequently Asked Questions About REI
What are the store hours for REI in Troy, MI?
REI is open Monday through Saturday from 10:00 AM to 9:00 PM and on Sunday from 11:00 AM to 6:00 PM. The store is closed on certain holidays including November 27, 28, and December 25, 2025.
Does REI offer in-store pickup and curbside pickup services?
Yes, REI offers both in-store pickup and curbside pickup options for customer convenience.
What types of payment methods are accepted at REI?
REI accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, PayPal, and Visa.
Where is REI located in Troy, Michigan?
REI is located at 766 E Big Beaver Rd, Troy, MI 48083, USA.
Is REI wheelchair accessible?
Yes, REI has wheelchair accessible entrances and parking, making it accessible to all customers.
Does REI have onsite parking and free parking available?
Yes, REI offers free onsite parking for customers visiting the store.
What well-known outdoor brands does REI carry?
REI carries popular outdoor brands such as The North Face, Patagonia, GoPro, Thule, Osprey, prAna, Arc'teryx, Columbia, and Smith Optics.
Are there any nearby shoe stores close to REI in Troy?
Yes, nearby shoe stores include Saucony, Chacos, and Nordstrom Rack located at Troy Marketplace, which could be convenient for customers seeking a wider range of footwear options.
What nearby recreational fitness centers can customers visit before or after shopping at REI?
Customers can visit LA Fitness, a gym and sports recreation venue near REI, for workout sessions before or after their outdoor gear shopping.
Are there any nearby dining options around REI in Troy?
Yes, there are several nearby dining options including MOD Pizza, Nothing Bundt Cakes, Beyond Juicery and Eatery, and Loaded Links, ideal for grabbing a meal or snack when visiting the area.