Revel and Roll

Reviews

• SR

  Sarah Argueta Reyes

  Dec 30, 2025
  1.0
  Very poor communication methods for wait time expectations. We bowl maybe once every three years and had never been here. When we arrived, the gal at the front told us "it will be at least an hour wait." We then asked if we did one lane, would it be less and she said "about 45 minutes." Later the general manager claimed to be "standing next to her the entire time" so if that's true, and this was a gross misrepresentation as the manager said later, she should have corrected. (There was no other person at the front when we arrived, but if the manager claims she was, she should take responsibility for not intervening in the 45 minutes note the front desk lady said). Throughout our hour and a half wait, we discovered that people were able to make reservations online. No one explained this to us. So as new clients we learned by observing that many lanes were held instead of people on the visible waitlist being removed and placed. This made the waitlist significantly deceptive. What would be more helpful is if reservations AND the walk in waitlist were COMBINED allowing people waiting to have a better idea of what to expect and make their own decisions about staying or leaving. When we overheard another client asking about the reservation situation to the general manager, she asked if they cancel the reservation after a certain amount of time they don't show (which means she was also confused by the empty lanes, many of which didn't have reservation signs on them while sitting empty for over 20 minutes). The managers response was "no, but they always show." Not a very clear cut or transparent strategy. We continued to explain to the manager that the lack of communication and transparency was what was frustrating. At no point did we complain that we'd been waiting 90 min. What we were complaining about was the UNKNOWN of how many were in front of us (we'd been at the top of the walk in list for 22 min). The general manager would only respond "that's why we say could be an hour, could be more" yet she was neglecting to acknowledge that people could make more informed decisions about waiting or not if they could see the reservations. Her response was "the reservations are private" which was a silly response given that 1) The waitlist is run by initials, so no harm in also adding initials to the waitlist for reservations and 2) They make signs with the reservation names and put them on the tables We weren't asking for their names and addresses, we were asking for a number. So I pivoted and asked how many reservations were in front of us and she said without looking "a few" and I said, "okay, do you have any lanes available for walk ins the rest of the night" to which she said "well yeah, a few." Our entire point was that these answers, and the way that the reservation list and walk in lists are not combined was lacking transparency. I even lead her to an out by saying the idea of putting the two lists together could be given to corporate, but she continued to argue "that's why we say could be an hour, could be less" and continued to refuse to address how the system lacked transparency. I felt an appropriate response would have been, yes I will pass on that suggestion, I apologize for the perceived lack of transparency on your first visit, and there are [#] of reservations in front you.
• AW

  Angela W

  Dec 30, 2025
  1.0
  Nearly two hours of waiting for a lane before we left, with no useful information about wait time provided at check-in. We repeatedly asked basic questions about wait times, reserved lanes, prioritization, etc. and were given vague (and inaccurate) non-answers that made it impossible to decide whether staying made sense. Eventually it became clear the wait would be much longer than we were initially led to believe, something that could easily have been communicated upfront or in response to numerous questions posed to the check-in desk. Whether this was poor training, indifference, or a deliberate attempt to keep people waiting and spending money at the arcade and bar, the lack of transparency turned what should have been a simple outing into a frustrating waste of time. Do yourself a favor and avoid this place so you don’t end up wasting your time like we did.
• IW

  Isaac Wyse

  Dec 30, 2025
  1.0
  Staff did not communicate. There was a reservation wait list AND a walk in wait list but they are separate…. We got a walk in reservation they said about an hour. They didn’t include the reservation list so we waited two hours, being on the top do the walk in list for about half the time. They need to make the reservation and walk in list on ONE they didn’t bother to mention that there are more people ahead of us than on the list.
• JC

  Jessica C.

  Dec 27, 2025
  1.0
  Unfortunately, the customer service here is really lacking - especially our visit today. We’ve been in twice now, and both times the women (two different individuals) at the front desk was very sassy, unwelcoming, and frankly dismissive. When lanes were full or there was a wait, the response was essentially “can’t help you, nothing we can do,” with no politeness, understanding, or attempt to explain options. I understand that bowling alleys get busy, but that’s not an excuse for poor attitude or making customers feel like an inconvenience. First impressions matter, and both visits left us irritated enough that we chose to leave rather than wait. A little friendliness and basic customer care would go a long way.
• YZ

  Yasmin Zeidan

  Dec 23, 2025
  1.0
  I went bowling with friends tonight, and I genuinely wish I could say the experience was fun. Unfortunately, the service and pricing at this location were so disappointing that it overshadowed the entire night. First, the pricing is outrageous. We all ordered simple fountain drinks, nothing special, just Dr Pepper and water, and only later did we find out they were nearly $7 each. For a fountain drink. That alone felt like blatant price gouging. Throughout the entire time we were there, she never once checked on us. No drink refills, no “How’s everything?”, nothing. I had the same drink from the moment we arrived until the moment the check came- which, again, was nearly an hour and a half later. When I finally asked for the check, she tapped around on her iPad and flatly said, “Your total is 100.” No breakdown, no explanation. I asked for an itemized receipt, and she told me, “You only get that after you pay.” I’ve never heard of a place refusing to show a receipt before payment. It felt shady and unprofessional. And the tipping moment was the most uncomfortable part of the entire night. When I reached toward the iPad to enter the tip amount, she angled the screen upward and hunched over it, literally watching what I was pressing. She held that iPad so close to her chest you’d think it contained national secrets. On top of that, she positioned herself in such a way that I had to practically lean over the entire table just to reach the screen. It was intrusive, awkward, and honestly just bizarre, like she was guarding the device while simultaneously monitoring my every move. Not once did I feel welcome. Not once did I feel like a valued customer. The whole experience made me feel like I was a burden for simply being there. Between the extreme drink prices, the misleading portion information, the painfully slow service, the lack of basic hospitality, and the refusal to provide a receipt before payment, this was hands down one of the most uncomfortable dining experiences I’ve ever had. I won’t be returning, and I wouldn’t recommend this place to anyone looking for a pleasant night out.

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