REI

4.6
647 reviews
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Business Details

6100 Dobbin Rd, Columbia, MD
21045, United States
(410) 872-1742
https://www.rei.com/stores/columbia.html
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About

Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.

Details

  • Curbside pickupAvailable

Location

REI
6100 Dobbin Rd, Columbia, MD
21045, United States

Hours

Reviews

4.6
647 reviews
5 stars
493
4 stars
93
3 stars
16
2 stars
16
1 star
29

What are people saying?

AI-generated from recent customer reviews

Staff Knowledge

Many customers praised the staff for being knowledgeable and helpful, particularly in assisting with product selection and providing expert advice.

Customer Service

While some reviews highlighted friendly and attentive service, others reported experiences of rudeness and pushiness, particularly regarding membership promotions.

Product Selection

Customers appreciated the wide variety of outdoor gear and clothing available, although some noted issues with stock levels and pricing compared to online options.

Store Environment

The store was frequently described as clean and well-organized, contributing to a positive shopping experience.

Return Policy Issues

Several customers expressed dissatisfaction with the return process, citing uncomfortable interactions and inconsistent policies.
  • LR
    Leena Rhodes
    Nov 11, 2025
    2.0
    The store itself is great, but they really push you to sign up for the REI membership. When I declined it, the salesperson was quite rude to me, saying “Well, do you know anyone who has a membership so you don’t miss out on rewards?” When I said no, she curtly said “Okay, then…”. I am going on one big trip and I do not shop at REI often otherwise. When I finished checking out, I asked for a bag, not knowing that REI’s bagless policy. She paused, raised her eyebrow at me, and said “We are bagless”. I worked retail for a long time, so I understand how salespeople are required to push memberships. However the whole interaction felt condescending, and while I like REI’s clothing and items, I likely will not return to this store.
  • TP
    Tom Partanen
    Oct 2, 2025
    4.0
    Its not the store it used to be. Stock reductions and online ordering you can't get the instant gratification of buying stuff off the shelf
  • DW
    David Wolcott
    Sep 22, 2025
    1.0
    They guarantee very expensive merchandise for only a year!! Spend your hard earned money for quality backed by lifetime guarantee at LL Bean instead
  • JF
    Julian Fulton
    Sep 18, 2025
    1.0
    Rude employees here not recommended this place
  • CT
    Chelsea Turner
    Sep 13, 2025
    5.0
    The staff is always very friendly especially, Lisa! She was very sweet and helpful.
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Frequently Asked Questions About REI

What are the store hours for REI in Columbia, MD?

REI is open Monday to Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.

Does REI in Columbia offer curbside pickup services?

Yes, REI offers curbside pickup services for your convenience.