Business Details
About
Bicycle StoreBicycle Repair Shop
Trek Bicycle Cambridge is your destination for the latest products from Trek and Bontrager, service and tune-ups for bikes of any brand, and a great place to find the perfect road, city, mountain, or electric bike to fit your riding style.
We’re conveniently located in Cambridge, where we’re proud to serve the surrounding communities of Boston, Arlington, and Medford. We’re also lucky to be near some awesome places to ride, like the Minuteman Bikeway, the Charles River bike paths, and Middlesex Fells Reservation.
Whatever your experience level and however you like to ride, we welcome you to stop by our bike shop, meet the team, and see what we have to offer. We can’t wait to ride with you!
Details
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.9
215 reviews
5 stars
206
4 stars2
3 stars1
2 stars2
1 star
4
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently described as friendly, knowledgeable, and helpful, providing excellent customer service and support.
Repair Services
Customers appreciate the quick and effective bike repair services, often highlighting the staff's expertise in diagnosing and fixing issues.
Staffing Issues
Some customers reported long wait times due to understaffing, which affected their overall experience.
Product Knowledge
The employees are noted for their extensive knowledge about bikes and cycling, helping customers make informed decisions.
Community Engagement
The shop is recognized for its commitment to the cycling community, with staff going above and beyond to assist customers, even those with non-Trek bikes.
- MGMatthew Gunn5 days ago5.0Service staff did a great job of prepping bike for winter riding (mudguards, tire swap, etc...) plus drive train clean etc.... Pickup was available when scheduled.
- JSJenna SunshineOct 22, 20255.0I've had great experiences every time I have been to this Trek store. The staff are ALWAYS nice, knowledgeable, and super helpful, and most importantly, I feel safe riding my bike after talking to them. They've given me information and shown me things, and never act condescending or dismissive. Once when I was worried about something, they looked at my bike and made sure it was safe to ride until I brought it in for a tune-up & break pads. I always feel absolutely confident that my bike is safe to ride after I've talked to them.
- DMDerek MartinOct 16, 20255.0Great shop. They do excellent repair and maintenance work for all brands of bikes, not just Trek. Prices are reasonable, and they will help you out quickly if you think something needs to get tweaked or checked. Great place to buy a bike as well. Cool, friendly employees who devote themselves to the various forms of cycling so they can offer you the insights you need when you are shopping, getting repairs or just trying to learn more about maintaining your bike yourself or to discover new places to ride. They worked on my Cannondale Topstone gravel bike for 2 years, until I got hit by a car, and then they did a great job assessing the damage and providing a quote and valid reasons for the driver's insuarance to replace that bike with an equivalent Trek Checkpoint. That Checkpoint is a great bike, even more capable off road than my Topstone due to wider handlebars and perhaps other aspects of the geometry. They set it up tubeless too, and I have enjoyed that. [Although I must add that it seems the latest Checkpoint models have now gone to 1x chainrings and I am not a fan of this - I use mine as my commuter/shopping/everything bike as well as for off-road riding for fun so feel like I need the higher ratios 2x offers and am glad I got one of the last ones like this.] I also have a steel-frame Schwinn LeTour 10-speed from 1980 or something that was a finicky bastard but they got working well enough that I could ride it to Wachusett and back, it was my main ride while my accident stuff got sorted out, and it is my bike for long pure road rides. They have worked on my son's 24" Giant XTC jr kid's sorta (rigid fork) mountain bike as well. They have some great mountain bikes. I test rode a Fuel EX from this shop on the Fells orange loop and loved it, will buy this or some other downcountry or xc model once I sort out storage in my apartment building for it. The Madone looks like an amazing road bike too - also want. I've been holding out on this review since I don't want them to get so busy that they are backed up when my bikes need work, but they deserve some recognition. I had lots of issues finding a good shop in the area before I found them.
- PSPiper StevensSep 28, 20252.0I have been in twice and both time had to wait 15-20 minutes to speak with someone. Once was to pick up and order and the second time was to make a return, both of which took less than 5 minutes once I was helped. This store is chronically understaffed and is making me wish I had just gone on Amazon to get my bike gear.
- TTTess TorregrosaSep 26, 20255.0The bike repair shop has a great staff that are super knowledgeable and fair on what you need to get done. I’ve always been very happy with the service so I had to make sure to send 5 stars their way.
Frequently Asked Questions About Trek Bicycle Cambridge
What types of bicycles does Trek Bicycle Cambridge offer?
Trek Bicycle Cambridge offers road, city, mountain, and electric bikes to fit various riding styles.
Do you provide repair and maintenance services for all bike brands?
Yes, Trek Bicycle Cambridge provides service and tune-ups for bikes of any brand.
Where is Trek Bicycle Cambridge located?
The shop is located at 176 Alewife Brook Pkwy, Cambridge, MA 02138, USA.
What are the operating hours of Trek Bicycle Cambridge?
The store is open Monday to Saturday from 10:00 AM to 6:00 PM and on Sundays from 12:00 PM to 5:00 PM.
What payment options are accepted at Trek Bicycle Cambridge?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Can I shop in-store or arrange for curbside pickup at Trek Bicycle Cambridge?
Yes, the store offers both in-store shopping and curbside pickup options.
What nearby bike paths or trails can I explore after visiting Trek Bicycle Cambridge?
Nearby, you can enjoy the Minuteman Bikeway, Charles River bike paths, and Middlesex Fells Reservation for great riding experiences.
What nearby dining options are available close to Trek Bicycle Cambridge?
You can dine at nearby spots like McDonald's or Panera Bread, both within easy reach of the shop.
Which nearby transit or transportation services can help me get to Trek Bicycle Cambridge?
Orient Express Limousine provides transportation services nearby which can help you reach the store conveniently.
Are there any nearby services I can access while visiting Trek Bicycle Cambridge?
Yes, other nearby services include dental offices like Cambridge Smiles and Fresh Pond Dental, as well as real estate agents such as The Rose Mancuso Team and Keller Williams Cambridge.