Bowlero Mount Prospect

Reviews

• DB

  Dan B.

  Oct 18, 2025
  5.0
  My son had his birthday here, they setup such a nice party table with a light sign for him. Food was great for the kids, the staff was great! 10/10 would go again
• MV

  Michael VS

  Oct 3, 2025
  5.0
  Place was extremely clean! Sam was hustling. Rang us up, got my kids their shoes and then made our order in the kitchen! Multi tasking at its finest.
• KB

  Kumar Brown

  Sep 21, 2025
  5.0
  Had a birthday party for my teen and it was amazing. My teen daughter and her friends loved it. Amazing friendly staff. Our server Lina was very friendly and helpful. The manager Samuel was welcoming and helpful. I would definitely recommend it to anyone who is looking to have fun and great experiences
• PL

  Peter LaLonde

  Aug 29, 2025
  1.0
  Expensive and not well kept up. You'd think for $10 per game they'd be able to fix things in the building like the vent that was covered with seran wrap. Lanes are bumpy and the ball they provide are some of the worst I've seen. Do not recommend.
• AB

  Anton Baylen

  Aug 28, 2025
  1.0
  One of the worst customer service experiences I've ever had and it's entirely because of the so called "manager" Gina. We came in around 9:30 PM on August 26th and bought a two-hour unlimited game card. Within minutes, the night was completely derailed by Gina's hostile, unprofessional, and flat-out unacceptable behavior. We started playing the basketball arcade game and noticed one side barely had any balls. We tried asking for help, but Gina and the employee beside her didn't even acknowledge us. When she finally noticed, instead of approaching or offering help, she shouted across the room like we were children - Don't reach under the sensors! then turned her back and walked off. Zero effort to fix the issue. Just attitude. We switched sides to try and actually enjoy the game, but Gina stormed over in the middle of it, grabbed the balls out of our hands, and snapped that she was "just going to take them." When we tried to explain the problem, she cut us off and claimed she "didn't hear us" as if that excuses anything. Rather than listen or de-escalate like a manager should, she acted irritated, dismissive, and clearly didn't care. Her idea of "fixing it"? A lazy swipe of her own card for a free play, then she walked off without a word. It didn't stop there. Later, when we tried to pass our card to a kid before leaving just to do something nice Gina once again inserted herself into the situation, threw the card back at us, and told us to "just keep it." Then, unbelievably, she accused my partner of being "angry" at her when we were calmly trying to explain how appalling her behavior had been. Gina wasn't just rude she was confrontational, condescending, and completely unwilling to own up to anything. She made snap judgments, never once offered any help, and escalated everything through sheer arrogance. This is someone who should not be in any kind of customer-facing role, let alone management. Her aggression, lack of professionalism, and total disregard for guest experience is baffling. We've been loyal customers, but after this? Absolutely never again. If management actually cares about retaining guests, Gina either needs immediate retraining or to be replaced by someone who actually understands how to treat paying customers with basic respect. This kind of behavior is unacceptable and friends, family, co-workers and our corporate events won't be coming back as long as she's representing your business!

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