The staff is frequently praised for being friendly, knowledgeable, and helpful, providing excellent service during sales and maintenance.
Product Knowledge
Customers appreciate the staff's expertise in bike selection and maintenance, often highlighting their ability to answer questions thoroughly.
Store Environment
The store is noted for being clean and well-organized, contributing to a positive shopping experience.
Mixed Experiences
While many reviews are positive, there are a few instances of negative experiences related to staff attitudes and service quality.
Repair Services
The bike repair and maintenance services are highly regarded, with many customers expressing satisfaction with the quality and speed of service.
RM
RL Morgan
Nov 9, 2025
5.0
It's a damn shame this store is closing. This was the last Trek store in the valley. And in my opinion the best Trek store. The staff were amazing.
ML
Matt Lieber
Oct 19, 2025
5.0
Great store. Especially Sarah, who helped outfit my 75th birthday bike with everything I need.
FM
Fausto Manjarres
Sep 24, 2025
5.0
This Trek store has great sales/ bike technicians, very knowledgeable and willing to help.
Purchasing my new emb was easy and informative.
Thanks again
Fausto
DD
Dez
Sep 22, 2025
2.0
I love trek and was excited they opened a store so close to me. But the staff was not very friendly. Not helpful at all. Maybe cause I'm a girl, or maybe I don't look like I ride bikes,idk, but even the looks they gave me were awful. I asked a worker for some help. He was reluctant, his answers where short, and informative. I was very disappointed, and took my business else where.
JP
John Pascarella
Aug 17, 2025
5.0
Found an excellent bike, marked down on sale, and fantastic customer service in the purchase and installation of its rack and other accessories. Great job, Porter Ranch Trek!
Frequently Asked Questions About Trek Bicycle Porter Ranch (permanently closed)
What type of products and services does Trek Bicycle Porter Ranch offer?
Trek Bicycle Porter Ranch offers the latest products from Trek and Bontrager, bike service and tune-ups for all brands, and cycling accessories for your two-wheeled adventures.
Where is Trek Bicycle Porter Ranch located?
It is located at 20201 W Rinaldi St, Suite 100, Porter Ranch, CA 91326, USA.
What are the opening hours of Trek Bicycle Porter Ranch?
The shop is closed on Mondays. It is open Tuesday to Friday from 11:00 AM to 6:00 PM, Saturdays from 10:00 AM to 6:00 PM, and Sundays from 12:00 PM to 5:00 PM.
How can I contact Trek Bicycle Porter Ranch?
You can call them at +1 747-228-0025 or email at porterranch@trekbikes.com.
What payment methods does Trek Bicycle Porter Ranch accept?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Does Trek Bicycle Porter Ranch have an online presence where I can find more information?
Yes, you can visit their website at https://www.trekbikes.com/us/en_US/retail/porter_ranch/ for more details.
Which nearby grocery stores can customers visit around Trek Bicycle Porter Ranch?
Nearby grocery stores include Whole Foods Market and Market Cocina, where customers can shop for groceries before or after their cycling visit.
Are there any nearby dining options close to Trek Bicycle Porter Ranch?
Yes, nearby restaurants and bars include Porter's House, CAVA Mediterranean Restaurant, Gus's BBQ, and Patxi's Pizza, perfect for grabbing a meal after your bike service.
What fitness and wellness centers are available near Trek Bicycle Porter Ranch?
Nearby fitness and wellness options include Motivate Porter Ranch gym and Pilates studio, Motivate Cycle Club for cycling classes, The Joint Chiropractic, YogaSix Porter Ranch, and Mayweather Boxing and Fitness.
Is there a nearby EV charging station if I drive an electric vehicle to Trek Bicycle Porter Ranch?
Yes, the Shell Recharge EV charging station is located nearby, allowing electric vehicle drivers to conveniently charge while visiting the bike shop.