Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- Curbside pickupAvailable
Location
Hours
Reviews
4.5
857 reviews
5 stars
659
4 stars
88
3 stars
27
2 stars
19
1 star
64
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising staff for being friendly and helpful, while others report rude or unhelpful interactions.
Product Knowledge
Many customers expressed frustration with staff's lack of product knowledge, particularly regarding specific items like GoPro parts and bike repairs.
Store Efficiency
Numerous reviews highlight inefficiencies in service, including slow checkout processes and difficulty in finding assistance.
Racial Profiling Concerns
Several customers reported feeling racially profiled or uncomfortable due to staff behavior, indicating a need for improved training in customer interactions.
Product Selection and Pricing
While some customers appreciate the variety and quality of products, others feel that prices are high, especially for used items.
- MSMichele ShiNov 15, 20255.0Even on a super busy sale weekend, they have plenty of staff around to help customers. I had a very thorough ski boot fitting with Danny. She was sooooo knowledgeable, kind, and patient. Even answered others’ questions as they walked by. Lines moved quickly and the store was in great shape!!
- MAmx alixOct 28, 20255.0Fantastic staff if you can find one on the floor. Shockingly large candy selection at checkout line; beware and keep your children far away.
- MDMichelle DaricekOct 25, 20251.0I was looking for go pro parts aka screws and bolts and the person who answered phone was clearly unfamiliar with anything go pro. Rather than pass me along to someone more knowledgeable-she tried to upsell me an $80 product. Really Rei? What happened to the good ‘ol’ Rei?
- JKJake KnottsOct 23, 20251.0Fix your hours on Google maps. It says you close at 9pm. Drove 40 minutes to pick something up in the store that was not in stock in nearby stores to discover you actually close at 8pm.
- JGJohn giddyOct 11, 20251.0Absolutely Disastrous Experience at REI* I don’t even know where to start. I walked into REI hoping to grab some camping gear and maybe get a little advice. Instead, I entered what felt like an alternate universe where customer service goes to die. Every employee looked like they were auditioning for a documentary called *“How Not to Help Customers.”* I asked about tents, and the guy pointed “somewhere over there” — which turned out to be the bike section. After twenty minutes of wandering, I finally found the tents... right next to the person who sent me on the quest. Then, when I went to check out, the cashier tried to sell me memberships, and a branded credit card, which sounded like an investment scam. The line moved slower than a glacier in July. Never coming back also Manager needs to get a new hand so he can point correctly😂😂😂😂
Frequently Asked Questions About REI
What types of outdoor gear and apparel does REI offer at their Manhattan Beach location?
REI offers a wide range of quality outdoor gear and clothing from award-winning REI brand products and top brands like The North Face, Patagonia, GoPro, Thule, Osprey, prAna, Arc'teryx, Columbia, and Smith Optics.
What are the store hours for REI in Manhattan Beach?
REI Manhattan Beach is open Monday to Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 7:00 PM.
Does REI Manhattan Beach offer pickup options for online orders?
Yes, REI offers both in-store pickup and curbside pickup services for customers.
What payment methods are accepted at REI Manhattan Beach?
REI accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, PayPal, and Visa.
Is REI Manhattan Beach wheelchair accessible?
Yes, the store has wheelchair accessible entrances and parking available for customers.
Does REI Manhattan Beach have onsite parking and is it free?
Yes, REI offers onsite parking that is free for customers.
Is free Wi-Fi available at the REI store in Manhattan Beach?
Yes, REI provides free Wi-Fi for customers in-store.
Which nearby places might be of interest before or after visiting REI Manhattan Beach?
Customers might want to visit Old Navy for clothing or children's clothing, Barnes & Noble for books and coffee, and Trader Joe's for groceries and snacks before or after their REI visit.
Are there nearby dining options near REI Manhattan Beach?
Yes, there are several nearby dining options including ChargeItSpot (Mexican restaurant and bar), Cafe Rio (Mexican fast food), Il Fornaio Manhattan Beach (Italian restaurant and bar), and Starbucks for coffee and snacks.
Are there any nearby hotels if I am visiting REI Manhattan Beach from out of town?
Yes, nearby hotels include TownePlace Suites by Marriott Los Angeles LAX/Manhattan Beach and SpringHill Suites by Marriott Los Angeles LAX/Manhattan Beach, both offering comfortable accommodations close to REI.