Business Details
About
Bicycle StoreBicycle Repair Shop
Trek Bicycle South Bay is your destination for the latest products from Trek and Bontrager, service and tune-ups for bikes of any brand, and everything you need for your next two-wheeled adventure.
Location
Hours
Reviews
4.7
476 reviews
5 stars
420
4 stars
20
3 stars4
2 stars7
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, knowledgeable, and helpful, with many highlighting exceptional service experiences.
Product Quality
Customers expressed satisfaction with the quality of Trek bikes and accessories, noting their durability and performance.
Service Issues
Some customers reported negative experiences with the service department, citing issues with repairs and perceived arrogance from certain staff members.
Store Environment
The store was described as well-organized with a good selection of bikes and accessories, although some customers felt neglected during busy times.
Repair Efficiency
Many reviews highlighted the quick turnaround for bike repairs and maintenance, with several customers appreciating the efficiency of the service.
- OGOscar GonzalezOct 14, 20255.0Great shop! I'm a smaller guy and I was able to find gear in my size, plenty of options!
- EREme RojasOct 10, 20255.0The customer service is outstanding, they’re always happy to help and provide the right care for your bike.
- LLl longOct 6, 20254.0I own three Trek bikes and absolutely love the brand — they’re top quality and have always performed great. Unfortunately, the experience at the South Bay Trek store hasn’t matched the brand’s reputation. A couple of guys in the service department come off as arrogant and dismissive, like they’re above helping regular riders. It’s off-putting and makes you feel talked down to instead of supported. It’s a shame because the store is close to my house, and the convenience would be great — but I can do without the attitude.
- OBOmar Andrés Alduenda BernalOct 4, 20255.0Muy amables, pacientes y me orientaron bien
- GCGerardo CamposSep 26, 20255.0I didn't buy anything during my visit, but Pat was super helpful and answered all of my questions. Definitely recommend coming here
Frequently Asked Questions About Trek Bicycle South Bay
What products and services does Trek Bicycle South Bay offer?
Trek Bicycle South Bay offers the latest products from Trek and Bontrager, bike service and tune-ups for any brand, and cycling accessories for your next adventure.
Where is Trek Bicycle South Bay located?
Trek Bicycle South Bay is located at 3901 Bonita Rd, Bonita, CA 91902, USA.
What are the store hours for Trek Bicycle South Bay?
The store is open Monday to Friday from 11:00 AM to 6:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 5:00 PM.
How can I contact Trek Bicycle South Bay?
You can contact them by phone at +1 619-216-9123 or email at southbay@trekbikes.com.
What payment methods are accepted at Trek Bicycle South Bay?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Is Trek Bicycle South Bay specialized in electric bicycles?
Yes, they are categorized as an electric bicycle store among other bicycle and repair shop categories.
Can I visit Donny's Cafe near Trek Bicycle South Bay for a coffee before or after my bike visit?
Yes, Donny's Cafe, a coffee shop and restaurant, is nearby and makes a great spot to grab a coffee or meal before or after visiting Trek Bicycle South Bay.
Are there other bicycle or sports stores near Trek Bicycle South Bay?
Performance Bicycle, a nearby retail and sports wear store, is close to Trek Bicycle South Bay and could be an additional option for biking gear and apparel.
How can the nearby Kaiser Permanente medical centers benefit cyclists visiting Trek Bicycle South Bay?
Nearby Kaiser Permanente medical centers provide convenient access to medical and health services, which could be helpful for cycling enthusiasts needing medical advice or care.
Where can I find more information about Trek Bicycle South Bay online?
Visit their website at https://www.trekbikes.com/us/en_US/retail/south_bay/ for more details and updates.