Nordstrom Rack Dulles Town Crossing

Reviews

• KC

  Katherine Capilongo

  2 days ago
  1.0
  I had a really disappointing experience at this Nordstrom Rack. The cashier accidentally charged me twice for the same pair of shoes, and when I called to bring it to their attention, there was very little concern or urgency to fix the issue. I live an hour away, so going back to the store would be at least a two hour commitment for me. Despite that, I was told the only way to resolve it was to come in so they could check the cameras while I waited. There was no effort to offer an alternative solution or take accountability for what was clearly an employee error. I expected much better customer service from a Nordstrom brand. It’s frustrating that they wouldn’t do what it takes to make things right for their customer after a careless mistake on their end.
• OF

  Olivia Melrose Fallah

  Feb 28, 2026
  1.0
  There used to be a package pick up counter but they removed this service. I’ve been here two separate times for pick up and unfortunately both times the lines to check out are super long. Please have one counter open for package pick up. This stirs me away from picking up at this location!
• SJ

  Sophia Jenkins

  Feb 26, 2026
  3.0
  This is my local Nordstroms Rack. They have a pretty good selection although, no high end items. I find that it's right within my budget so that's great. Although, you dont get perks with nordstroms rack, unless you are a card holder. Which is bogus and totally not cool. I'm a frequent spender and feel that I should be able to use my Nordy points here. Also, there's no price adjustments for items that you just brought that go on sale within the next week. Their rules state you have to return the item, they have to restock it and then you can purchase it again. So lame and so inconvenient, like what gives man. But when you bargain shop lole me, you do what you gotta do to get the sale. Besides that, it's a great location and good selection. For petite women and average size women, they have plenty options for you. For my plus size women, we can find things here and there, hit or miss.
• JJ

  Javivere Javiers

  Dec 30, 2025
  1.0
  Today was already a difficult day for me after losing a relative during the holidays. My daughters and I decided to do some shopping therapy, and after spending $500 in your store, we were followed throughout the entire store by two men. This was completely unnecessary and made my daughters feel unsafe. I want to be very clear: the culture in your store has become inappropriately aggressive. Customers choose to shop at Nordstrom — it is not a privilege you grant us. The way we were treated was disrespectful and unacceptable. I will be making sure that everyone I know is aware of how Nordstrom treats its customers. I’ve already reached out to friends to spread the word, and next time I will be recording your loss prevention team’s behavior. And don't offer an apology. There's othere reviews that echo your culture. This is your culture to target certain people who you think might be guilty. Keep up the fantastic work!
• RR

  RJ

  Dec 30, 2025
  5.0
  My shopping experience started off fine, but it quickly became uncomfortable and inappropriate. While I was in the store with my two young daughters, several men dressed in all black began following us around. I understand that stores deal with theft, but the way they targeted and watched us was unacceptable. One of the men stood at the front door and stared at my daughters and me as we tried to leave. It made my children feel unsafe, and the situation became so uncomfortable that I had to tell him directly to stop. This type of behavior is extremely concerning, especially with little girls present. (I will post their pictures next time). I spent $500 and I will be returning all of my items.... I want to be clear: this is dangerous, unprofessional, and completely inappropriate. If this happens again, I will be recording live for my own safety and documentation. I’m asking that this issue be addressed immediately to ensure no other family has to experience this. *The 5 stars are for the cashiers who are always nice and pleasant *

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