I haven’t been treated this way anywhere in my life.. I am just adding to all the bad reviews given already. It’s weird that the higher management haven’t had a look at the issue.
NF
Nawal F
Oct 31, 2025
1.0
I stopped by the Aerie at Potomac Mills today and was really disappointed with the customer service. When my friend and I walked in, not a single person greeted us or even acknowledged we were there. Instead, one of the associates wearing an all brown sweatshirt with leggings and black boots gave us a dirty look like we were bothering her just by walking in. It completely ruined the shopping vibe. I usually love Aerie for how welcoming and friendly the stores are, but this location was the opposite. Definitely not coming back to this one.
ON
One Nonly
Aug 10, 2025
5.0
I want to start by saying how prices were so affordable, unfortunately I wasn’t able to find lot of sizes but the manager on duty Sami explained to us that it’s clearance store she even went back and forth to check the backroom She was very professional and went above and beyond offering a shopping bag and helping us find different styles for my self and helped my sister as well finding her the right bra .
Thank you and will be coming back to shop more !
SH
Sarah Heiney
Aug 9, 2025
1.0
Samia has to be one of the worst managers I’ve ever dealt with. She straight up, lied to my face when I tried to make returns saying that American Eagle items cannot be returned at Aerie. She made me go to the other end of the mall, almost a half a mile away to make my returns that is when I was informed by the American Eagle employees that returns can be made at either store. I was furious. I wasted 30 minutes of my time and I was lied to. I love shopping at American Eagle and Aerie However, maybe I’ll only shop online from now on. Samia Should not be a manager she’s very rude Of the company. I would give zero stars to her if I could. I do wanna shout out the other employees they were all very sweet and the only reason I might come back to the store.
EE
Esmeralda
Aug 6, 2025
5.0
I want to say thank you to the store manager Samia for always being so helpful and giving amazing customer service. You really don’t see that much nowadays, and it honestly means a lot. She’s always so kind and patient, and I truly appreciate how she always goes out of her way to help! People like her make a big difference, and I just wanted to give her the recognition she deserve! Thank you again Samia for always helping me and giving great positive attitude everytime I come in.
AERIE POTOMAC MILLS MALL
Aerie offers intimates, apparel, activewear, swimwear, sleepwear, accessories, fragrance, and yoga pants designed to feel good and let the real you shine.
Where is Aerie located in Prince William, VA?
Aerie is located at 2700 Potomac Mills Circle, Suite 331, in the Potomac Mills shopping area, Prince William, VA 22192.
What are Aerie's store hours?
Aerie is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM. The store is closed on November 27, 2025 for the holiday.
Does Aerie offer in-store pickup or curbside pickup?
Yes, Aerie provides in-store pickup and curbside pickup services for customer convenience.
Can I shop for Aerie products online?
Yes, you can shop Aerie products online at https://www.ae.com/us/en/c/aerie/cat4840006.
What contact information is available for Aerie?
You can contact Aerie at +1 703-490-1464 or visit their Facebook page at https://www.facebook.com/1678721052369734.
What nearby stores can I visit along with Aerie?
Nearby stores include The PUMA Outlet, Motherhood Maternity, H&M, Swarovski Outlet, dressbarn, REEDS Jewelers, Washington Redskins Official Store, and Famous Footwear, offering a variety of apparel, accessories, and footwear options.
Are there dining options near Aerie for a meal or a snack?
Yes, nearby dining options include Great Wraps, A&W burger restaurant, JD Potomac Chicken LLC, McDonald's, and Mandarin Express for a variety of quick meals and snacks.
What services related to health and beauty are available near Aerie?
Nearby, you can find Steer Optical for eye care services and Blooming Beauty at Potomac Mills for beauty salon and spa treatments.
Are there any other shops near Aerie for accessories or special items?
Yes, nearby shops for accessories and special items include Swarovski Outlet, REEDS Jewelers, Perfumania, The Yankee Candle Company, VaporFi, and Candy World for a diverse shopping experience.