Polo Ralph Lauren Factory Store

4.3
285 reviews
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Business Details

1600 Premium Outlets Blvd, Norfolk, VA
23502, United States
(757) 292-4364
https://stores.poloralphlaurenfactorystore.com/united-states/va/norfolk/1600-premium-outlets-blvd/209
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About

Clothing StoreOutlet StoreMen's Clothing StoreWomen's Clothing StoreChildren's Clothing Store
Shop the Polo Ralph Lauren Factory Store for timeless styles and new arrivals for men, women, and kids. Featuring Polo shirts and fine leather goods, discover the latest assortment of high-quality pieces from a lifestyle brand grounded in comfort and authenticity.

Details

  • DeliveryNot available
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

Polo Ralph Lauren Factory Store
1600 Premium Outlets Blvd, Norfolk, VA
23502, United States

Hours

Reviews

4.3
285 reviews
5 stars
184
4 stars
48
3 stars
25
2 stars
11
1 star
17

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some staff members are praised for being helpful and friendly, others, particularly a manager, received criticism for poor attitude and lack of assistance.

Store Cleanliness

The store is generally reported as clean and tidy, contributing positively to the shopping experience.

Product Selection

Customers expressed disappointment with the limited selection of items, particularly in certain sizes and categories.

Pricing Concerns

Many reviews noted that prices are perceived as high for an outlet store, with some customers feeling that discounts are not substantial enough.

Positive Experiences

Several customers highlighted positive shopping experiences, particularly with specific employees who provided exceptional service.
  • GG
    GERALD
    Aug 8, 2025
    1.0
    Not worth my money they don't invest in us
  • CB
    Carla B
    Jul 29, 2025
    5.0
    While visiting family in Georgia, I saw a woman’s blazer I wanted to purchase. Unfortunately, the Georgia location didn’t have the size I wanted. I unsuccessfully searched online. While visiting my daughter in Virginia, we decided to window shop at this location. We walked in and I immediately saw a salesperson and inquired about the blazer. Nelly was under the impression that they were all sold out, because none of the blazers were on the sale rack. Nelly suggested checking in the back. After a few minutes, Nelly returned with the jacket and it was my size! I am a happy shopper and customer. Thank you Nelly for going the extra step to find my jacket! Thanks for being helpful and friendly.
  • JH
    J David Hillery
    Aug 18, 2018
    3.0
    I was one of their first customers when they opened seven years ago. Could have swore I had written a review. Well I’ve been back other times, but this is for most recent experience November 2025. I'm super fan of the Polo brand. I have a closet full of branded suits, shirts, pullovers and sweaters. I still have most of my purchases from decades ago. I'm confident I would have given the outlet a 4 star opening. But I just was not feeling it this month. The Polo store at the Norfolk Premium Outlets is nice. It's loaded with merchandise. A staff perspective n did engage me. Displays are attractive. They offer all the classic designs that customers depend on. So why the 3 stars? Pricing was staggeringly much higher. I'm sure I will return, especially with Christmas quickly approaching. However in all likelihood will purchase less. 3.5 rounding down.
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Frequently Asked Questions About Polo Ralph Lauren Factory Store

Where is the Polo Ralph Lauren Factory Store located?

The store is located at 1600 Premium Outlets Blvd, Suite 325, Norfolk, VA 23502, inside Norfolk Premium Outlets.

What are the Polo Ralph Lauren Factory Store's regular operating hours?

Monday through Thursday, the store is open from 10:00 AM to 7:00 PM; Friday and Saturday from 10:00 AM to 8:00 PM; and Sunday from 11:00 AM to 6:00 PM.