Business Details
About
Jewelry Store
Tidewater Diamond is a boutique jeweler that provides fine jewelry and timepieces, from wedding bands to pre-owned collections in Chesapeake, VA.
Location
Hours
Reviews
4.9
231 reviews
5 stars
223
4 stars2
3 stars2
2 stars0
1 star
4
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, knowledgeable, and helpful staff, highlighting their ability to create a comfortable and enjoyable shopping experience.
Quality Products
Many reviews emphasized the high quality of jewelry and craftsmanship, with customers expressing satisfaction with their purchases and custom designs.
Trust and Transparency
Several customers noted the transparent communication regarding pricing and product quality, fostering a sense of trust in the business.
Positive Atmosphere
The store's welcoming environment and attentive service contributed to a positive shopping experience, making customers feel valued and appreciated.
- FCFrancis CastleJan 1, 20265.0Rand and his staff not only gave me the best price, but he and his staff also made the entire process enjoyable and stress-free! This kind of customer service and experience earned them a customer/customers for life! A lot of people I know recommended Tidewater diamond and I see why they have such a strong following!
- ELEmily leeDec 18, 20255.0My fiancé and I went ring shopping at a few different places, and Tidewater Diamond was by far our favorite. The staff was incredibly friendly, helpful, and easy to talk to, which made the whole experience feel comfortable and stress free and everyone was very knowledgeable. I’m so glad my fiancé chose to purchase my ring here, it’s absolutely perfect. I would highly recommend Tidewater Diamond to anyone looking for an engagement ring or fine jewelry.
- ELE. D. LeDec 17, 20255.0My parents are celebrating their wedding anniversary and they collect Swarovski, so I went down a bit of a rabbit hole trying to track down one very specific piece that was showing as sold out on Swarovski’s website. When I Googled it, Tidewater Diamond came up as having it in stock, but since I’m in Arizona and the gift needed to ship to Michigan, I wanted to do my homework first. I sent a quick message through their “chat with us” after hours, not expecting much, and they replied as soon as the store opened. Because I had so many logistical questions, I ended up calling too and spoke with Will. He was was so easy to talk to, warm, and helpful. He didn’t rush me, answered everything, and even brought up details I hadn’t thought to ask. Here’s the twist...right before I placed the order with Tidewater Diamond, I checked Swarovski one more time and the piece was suddenly back in stock, so I grabbed it there immediately. What really impressed me was Tidewater Diamond still followed up and let me know it had sold out on their end, and they had already reached out to Swarovski and located one being held for them. I told them I had already purchased it, but wow - they went above and beyond...that level of effort and communication really stuck with me.The customer service was SUPERB!!!! Even though I didn’t end up buying from them this time, the experience felt thoughtful and personal, and despite living in Arizona, I wouldn’t hesitate to shop with Tidewater Diamond in the future!
- JWJames WiseDec 10, 20255.0The greatest to do business
- RORobert OliverDec 3, 20255.0I have been passing by for years and finally stopped in. I have used many jewelers in the area, but can honestly say I won't be going anywhere else in the future. Great inventory and very reasonable prices. I had an amazing experience with Rand and his team. Very low pressure, and I gained quite an education on what I was purchasing. Looking forward to checking out the new location in 2026.
Frequently Asked Questions About Tidewater Diamond
Do you offer payment options?
We provide several financing alternatives through our partners IDDEAL, Synchrony, and Acima to accommodate various budgetary needs.
Do you offer any warranties on your jewelry, watches, etc.
We stand behind our products with a comprehensive lifetime warranty. Additionally, we offer a 30-day return or exchange policy, with exceptions for Swiss watches and custom design items.
Do you offer ring sizing?
We provide professional ring sizing services. We invite you to visit our store to discuss your specific ring sizing or re-sizing requirements with our expert staff.
Do you offer lab grown diamonds?
Our inventory includes a wide selection of lab grown diamonds. We encourage you to visit our store to explore our extensive collection in person.
Do you offer custom designs?
Our experienced on-site staff specializes in custom jewelry design. We can transform your ideas and sketches into tangible, unique pieces, bringing your vision to life with precision and expertise.
What payment options does Tidewater Diamond accept?
Tidewater Diamond accepts AMERICANEXPRESS, APPLEPAY, CASH, CHECK, DISCOVER, MASTERCARD, PAYPAL, SAMSUNGPAY, and VISA.
Does Tidewater Diamond offer warranties on their jewelry and watches?
Yes, they offer a comprehensive lifetime warranty and a 30-day return or exchange policy, except for Swiss watches and custom designs.
Can I get my ring sized or resized at Tidewater Diamond?
They provide professional ring sizing services and recommend visiting the store to discuss your specific requirements.
Are lab grown diamonds available at Tidewater Diamond?
Yes, Tidewater Diamond stocks a wide selection of lab grown diamonds available for in-store viewing.
Does Tidewater Diamond offer custom jewelry design services?
Yes, experienced on-site staff can create custom jewelry based on your ideas and sketches.
What are the operating hours of Tidewater Diamond?
The store is open Tuesday to Friday from 10:00 AM to 6:00 PM, Saturday from 10:00 AM to 5:00 PM, and closed on Mondays and Sundays.
Where is Tidewater Diamond located in Chesapeake, VA?
Tidewater Diamond is located at 448 Battlefield Blvd N #B, Chesapeake, VA 23320, USA.
What nearby services are available around Tidewater Diamond?
Nearby you can find Jacqueline’s Posh Wash for Paws and Claws for pet care, Digital Survey Service for land surveying, and LibertyX Bitcoin ATM for convenient cash access.
Are there automotive services near Tidewater Diamond?
Yes, automotive services nearby include Munoz Auto Services, Firestone Complete Auto Care, Great Bridge Auto & Transmission Repair, and Used Tire Express.
What dining options are available near Tidewater Diamond?
You can enjoy seafood and drinks at nearby Red Bones Raw Bar Seafood Grille and visit Redbones bar for a casual evening.