Many customers reported negative experiences with rude or unhelpful staff, including instances of yelling and poor handling of customer concerns.
Pricing Issues
Several reviews mentioned that prices are often higher than expected for a thrift store, with some items priced similarly to retail.
Store Organization
The store is generally noted for being clean and well-organized, with a good selection of items, although some customers found it lacking in certain areas.
Employee Behavior
While some employees received praise for their helpfulness, others were criticized for aggressive or unprofessional behavior, impacting the overall shopping experience.
PL
Patricia Leavitt
Dec 16, 2025
4.0
Watch out for the regulars who are only there to grab, go, and resell. The way they race and push when a cart comes to the floor is hilarious and pitiful at the same time. It's cheaper than a movie to go and watch. Especially right when they open, the people actually wait in line and hold teir spot. When the doors open its a mass race to the back of the store. The employeees actually line up carts inside the store, so the people can grab and go.
TH
Travis Harper
Nov 29, 2025
1.0
Most things are priced close to retail. Save your time and go to Walmart.
TH
Tiffany Henrikson
Nov 24, 2025
2.0
They took the box full of glass plates and items and dumped it out into the bin. Heard crashing and breaking after I had warned him it was all glass!! All these items I had neatly packed into a box to donate! What a shame! Don’t take glass items here and expect it will find a new home for someone in need.
Attaching pictures of the items before, that I had hoped to donate to a nice new home.
AE
A E
Nov 20, 2025
1.0
There is no control , I’m not a reseller or anyone that is out to buy items for profit.
People are allowed to run after carts with new products being rolled out ,block isles, they stand in the way so employees cannot park the carts … some employees have canes and trouble walking it’s dangerous to have customers act this way rushing, pushing employees to get USED STUFF . This really should be changed , for the sake of your employees.
JJ
Jen
Nov 15, 2025
1.0
Had an absolutely terrible and frightening experience today. My son picked up a shoe from a pile of wreaths, I told my son to put it back and this crazed employee started yelling at my young son like a mad man. I honestly thought he was going to throw the shoe at us. I can only imagine the people he has done this to. This guy has a temper and should not be allowed to be employeed here. I spoke to his supervisor and they told him he was in the wrong but that was it. I am not happy about the fact that this guy is allowed to continue to work here and possible assault someone who angers him.
Frequently Asked Questions About Deseret Industries Thrift Store & Donation Center
What types of items can I find at Deseret Industries Thrift Store & Donation Center?
The store offers used clothing, home goods, and new items such as bedding and furniture.
What are the regular store hours for Deseret Industries Thrift Store in Sandy, UT?
The store is open Monday from 9:00 AM to 6:00 PM, Tuesday through Saturday from 9:00 AM to 7:00 PM, and closed on Sundays.
Are there any special holiday hours for Deseret Industries Thrift Store?
Yes, the store is closed on November 27 and December 25, open with regular hours on November 28, and open from 9:00 AM to 3:00 PM on December 24 and 31.
Where is Deseret Industries Thrift Store & Donation Center located?
It is located at 825 East 9400 South, Sandy, Utah, 84094, USA.
What payment methods are accepted at Deseret Industries Thrift Store?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
How can I contact Deseret Industries Thrift Store & Donation Center?
You can call them at +1 801-255-8399 or email hello@deseretindustries.org.
Does Deseret Industries offer any job training or employment resources nearby?
Yes, LDS Employment Resource Services and Latter-day Saint Employment Services are nearby, providing employment agencies and career counseling services beneficial for job training and placement.
What nearby places can I visit for dining options after shopping at Deseret Industries?
Nearby dining options include Scelto (Italian), Olympus Burger (burgers), Chin Wah (Chinese), Curry Connect and Karma Indian Restaurant (Indian), La Costa Restaurant (Mexican), Hot Dog on a Stick, and Sconecutter (fast food).
Are there any nearby financial institutions near Deseret Industries for convenience?
Yes, nearby banks include Altabank Sandy, FinWise Bank, and Mountain America Credit Union, offering convenient financial services close to the store.
What other services are available near Deseret Industries Thrift Store that might be useful to customers?
Nearby services include Family Services by The Church of Jesus Christ of Latter-day Saints, Town Dental and Matsumori Dental clinics, Pro Security Products for home security, Safe and Sound Home Inspections, and Mountain Land Physical Therapy.