Overall, customers praised the staff for their friendliness, knowledge, and willingness to help, with specific mentions of employees like Bruno, John, and Justin.
Product Knowledge
Many reviews highlighted the staff's expertise in watches and jewelry, with customers appreciating the detailed explanations and guidance provided during their visits.
Mixed Experiences
While most feedback was positive, some customers reported negative experiences, particularly regarding unprofessional behavior from certain staff members and issues with communication.
Store Atmosphere
The store was frequently described as beautiful and welcoming, contributing to a pleasant shopping experience.
High Expectations
Customers noted the high-end nature of the store and its products, with some expressing disappointment when their expectations were not met, particularly regarding availability of certain luxury items.
JP
John Pickford
Dec 24, 2025
5.0
I have been a customer of OC Tanner for several years - it is an amazing jeweler with incredible staff. I brought by daughter to the store this past week who wanted to do some last minute Christmas shopping and the staff was amazing and helped her find beautiful gifts. They also cleaned a piece of antique jeweler that she had inherited from her grandmother. Amazing business with an amazing staff. The store is amazing and an architectural masterpiece. Beautiful collections of not only jewelry and watches but amazing crystal and unique one ceramics. Highly recommended. One you shop here you will never go to another jeweler.
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Robert O'Brien
Nov 27, 2025
5.0
John, Tucker Alyson and team are fantastic to work with; highly knowledgeable and go out of their way to help. Thank you for your great care and service with Rolex and more.
DD
Dirk
Nov 16, 2025
5.0
Great experience!
I stopped by the store to try on some of the Rolex models at OC Tanner and had a great experience! They have a great selection of display models and Justin took great care of me letting me try multiple models and then refining my search with me. Definitely recommend this store if you are looking into buying a Rolex.
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Toni Brunson
Aug 22, 2025
2.0
I made a phone call. She couldn't help me.
SS
Sam Skaling
Aug 17, 2025
5.0
Catherine was fantastic. My wife and I spent some time looking at and choosing new timepieces. The store is beautiful, and the staff is very friendly. I am new to the high-end watch market and found a store where we can be customers for life.