Business Details
About
Thrift StoreTraining CenterCharitySocial Services Organization
Thrift store chain for used clothing & home goods, plus new items such as bedding & furniture. This location will be re-opening on August 11th, 2025.
Location
Deseret Industries Thrift Store & Donation Center
1415 North State Street, Provo, UT
84604, United States
Hours
Reviews
4.1
410 reviews
5 stars
222
4 stars
92
3 stars
43
2 stars
18
1 star
35
What are people saying?
AI-generated from recent customer reviews
Pricing Issues
Many customers expressed dissatisfaction with the high prices of items, especially considering the store is non-profit and relies on donations.
Customer Service
Numerous reviews highlighted rude and unhelpful staff, with specific employees receiving negative mentions for their behavior towards customers.
Product Variety
Customers appreciated the wide selection of items available, often finding unique and valuable pieces, although some noted that the store can feel picked over.
Donation Experience
While some customers had positive experiences donating items, others reported unhelpful staff and poor handling of donations.
Store Condition
The store was generally described as clean and well-organized, but some customers noted issues with the quality of certain items for sale.
- JAJohnathan AndersonNov 5, 20252.0Over priced and management is rude. Have a decent selection though
- NVNena VasquezNov 1, 20252.0Prices on toddler clothes gets ridiculous. They will have cute tops but used for over 5 bucks . Sometimes stains even and selling them over priced. I come here to buy clothes for my daughter. The fact all these are donations and marked so high for one piece of toddler clothing is much. This place is run my the Church which makes billions of dollars. Winter is here basically and trying to find new quick clothes for my daughter can be hard on a budget especially as a single mom.
- JSJohn SmithOct 28, 20251.0So a friend of mine went to d.i. today with his dog (the sweetest dog ever) n they got kicked out for supposedly the dog growling n barking at people. For one that dog will n won't hurt anyone n for two she never barks or growls at anybody so if d.i. wants to be this way I'm never going back there again n I'll make sure that my friends n family will never go back there again. But of course d.i. will deny this cause they r Mormons n supposedly the Mormons r always right n they say they will help anyone only if u go to church n give them money will they help u. I'm a 47 year old man single n on disability n they won't even help me with a food order how pathetic is that n they say they will help anyone that's a flat out lie. I'll never go back to d.i. ever again
- JMJenna MarizzaOct 21, 20251.0I would suggest taking donations to Savers where the workers are polite and helpful. Each time I have made donations here the workers are rude and unhelpful. Today I got out of my car and the same guy who usually acts annoyed that you’re there making a donation sat on his phone texting and didn’t even acknowledge me. Another worker had to catch his attention and yell that he had a car right in front of him. I didn’t know where they wanted me to set the donations so I sat there awkwardly for quite a long period of time. When the workers did finally come help they acted annoyed just like previous experiences I’ve had.
- TBToby Likes beesSep 27, 20251.0An employee at this location named "judy" not only insulted my clothes but also unnecessary marked up an item and on a separate item implied that I removed a tag to make it cheaper. I came in and grabbed only 3 items, when I went to check out she looked me up and down and commented on my shirt. Judy said "that sweater looks my mine after my gerbil got to it" then she grabbed my second that clearly stated the item was .50 she then proceeded to tell me its now a dollar while laughing like it was some kind of joke. When Judy grabbed the last item she couldn't find the price tag, I informed her that when I found the item it was marked a dollar, I tried to politely explain it must've fallen off, she glared at me like I said something offensive and then began questioning me, insinuating I had removed the tag. This is not the first time I have been treated rudely at this provo location, I have never received this kind of treatment at the Springville location.
Frequently Asked Questions About Deseret Industries Thrift Store & Donation Center
When will the Deseret Industries Thrift Store & Donation Center at 1415 North State Street in Provo reopen?
This location will be re-opening on August 11th, 2025.
What are the regular hours of operation for the Deseret Industries Thrift Store in Provo?
The store is open Monday from 9:00 AM to 6:00 PM, Tuesday to Saturday from 9:00 AM to 7:00 PM, and closed on Sundays.
Are there any special holiday hours for the Deseret Industries Thrift Store in Provo?
Yes, the store is closed on November 27, 2025, and December 25, 2025. It operates on regular hours on November 28, 2025, and is open from 9:00 AM to 3:00 PM on December 24 and December 31, 2025.
What types of payment does the Deseret Industries Thrift Store accept?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
What products and services does Deseret Industries Thrift Store in Provo offer?
They sell used clothing and home goods, as well as new items like bedding and furniture. The store also provides job training programs.
How can I contact the Deseret Industries Thrift Store & Donation Center in Provo?
You can reach them by phone at +1 801-373-7920 or by email at hello@deseretindustries.org.
Is there a nearby employment resource to help with job searching around Deseret Industries in Provo?
Yes, the LDS Employment Resource Center and Latter-day Saint Employment Services, Provo Utah are nearby and can assist with employment needs.
Are there any other thrift stores or charity organizations near Deseret Industries in Provo?
Yes, another Deseret Industries thrift store and charity organization is located nearby for additional shopping or donation options.
What dining options are available near the Deseret Industries Thrift Store in Provo?
Nearby restaurants include Betos, Rancherito's (offering Mexican and Latin American cuisine), and Sweet's Island Place, a Hawaiian and Polynesian restaurant, providing great choices before or after your visit.
Are there places near Deseret Industries in Provo to help with furniture needs?
Yes, Red Fox Furnishings, nearby, offers furniture and furniture assembly services if you are looking for home goods beyond what the thrift store offers.