Watches of Switzerland

Reviews

• AR

  Anusha Raavi

  1 day ago
  5.0
  Loved the experience buying a luxury watch from here. Angel has phenomenal knowledge and has been patient explaining and showing us all the pieces we like. Definitely going for a second buy soon for my husband. Would like to stay here as a long term clientele buying on repeat and that’s the impression we left the store. Great service and Customer experience overall. We have bought luxury time pieces at other stores but very disappointed with customer service. This place beats every other place with service and customer satisfaction
• AA

  Angelah

  Jan 3, 2026
  1.0
  When I walked in the store no one even acknowledged me. There were two employees i noticed, one tall skinny guy and some older lady and I overheard them talking about something inappropriate. I felt so uncomfortable that I walked straight out of the store.
• RR

  Riley

  Jan 3, 2026
  1.0
  I would like to share a concern regarding my recent visit to this location. I observed behavior from employees Krissy and Anita that I felt was unprofessional, particularly in their interactions with male customers. As a customer, this made me feel uncomfortable and di not align with the standards I expect from a Rolex retailer. I would give 0 stars if I could and I hope this feedback is taken seriously.
• JR

  Joanna Ray

  Dec 26, 2025
  1.0
  Walked into Watches of Switzerland fully intending to purchase a luxury timepiece for my husband’s 50th birthday. I spent several minutes browsing and intentionally circulating the store, yet no one offered to help or acknowledge me. I even said hello and was met with a stone-cold look rather than a greeting or assistance. Customer service matters when someone is prepared to make a significant purchase. Unfortunately, this experience made it clear my business wasn’t valued. I’m happy to take my money elsewhere and buy my husband’s watch from a company that understands luxury is about respect, attention, and the overall experience.
• IE

  Ify Eleje

  Dec 22, 2025
  5.0
  I had an absolutely wonderful experience, one that I will truly never forget. From the moment I walked in, my Rolex advisor, Krissy, made everything exceptional. I shared with her how long I had been searching for this particular watch and how deeply meaningful it was to me, and she listened with such genuine care and understanding. Krissy went above and beyond to help me, taking her time and ensuring every detail was perfect. She even personally sized the watch for me, which made the experience feel incredibly special. Being there with my best friend only added to the joy, and Krissy made the entire process beautiful, thoughtful, and truly memorable. Her level of service was outstanding, patient, warm, and deeply attentive. I felt genuinely valued as a client. Vijo, the Director, was also incredibly kind and welcoming. He introduced himself, made sure we were comfortable, and generously offered his finest wine, instantly making us feel at home. His hospitality added an extra layer of warmth to an already exceptional experience. I highly, highly recommend Krissy. She is intelligent, professional, and absolutely outstanding at what she does. I have her email saved for all my future purchases and am already excited for the next one. This experience was unforgettable, and I am beyond grateful to both Krissy and Vijo for making it so special.

Frequently Asked Questions About Watches of Switzerland