Watches of Switzerland

Reviews

• CC

  C C

  4 days ago
  1.0
  It seems there are 2 experiences here: 5-star: You took what they have in-stock or had connections there to get what you want. 1-star: Everyone else Unfortunately, I’m in the 1-star category. I came in asking about a specific DJ model, which is not the most “in-demand” Rolex by any means, it’s known as an attainable model to order. That said, this store gives the typical narrative blaming Rolex and presenting this big facade that it’s a “privilege” to “GET” to spend 15 thousand dollars on a watch. No one cares! It’s not prestigious and the staff’s fakeness and BS narratives about the wait doesn’t land with me. I put my name on their “registry of interest” in April 2025 for the specific Datejust I wanted. I visited a 2nd time about 4 weeks later and was given the same reasons why they’re still waiting on the specific model I wanted. Since then, it’s now November, and I haven’t heard from the sales rep on my “registry of interest” in months. Total waste of time, and no one is going to wait this long for a standard model and config. I went back to my other jeweler, and they actually took my request seriously, obtained the watch from Rolex and had it at the AD for me in a few months, which negates everything WoS claimed. Total waste of time & glad it reaffirmed I should just stick with the other local AD for future purchases!
• CC

  Clayton

  Nov 16, 2025
  1.0
  Extremely disappointing experience. I walked in and was completely ignored, despite the store being far from busy. When I asked for help, the associate responded with a cold, condescending attitude that made it feel like I was inconveniencing them. I waited for another associate, only to be ignored a second time and casually brushed off. I like to dress down, especially when purchasing "premium" watches, it helps me judge a person’s true character when interacting with them. Glad I did today, because the service here made their attitude perfectly clear.
• SN

  Sree Nalluri

  Nov 13, 2025
  5.0
  Went in to resize my Rolex Explorer 2 and it was a pleasant experience. I recently moved to the dallas area and I’m a watch enthusiast. One of the heart breaking part of the move is that I lost the relationship I built with my previous AD but this store seems to be one I will be building that again. Store manager Colby Wilson was very welcoming. He took my top 3 want list and explained a few questions I had patiently. Looking forward to the years of relationship building and now I wait 😄
• IS

  irfan siddiqui

  Nov 2, 2025
  5.0
  A Masterclass in Luxury Service — Krissy, Jonathan & Vijo, Watches of Switzerland Plano Legacy West There are no words strong enough to describe how deeply my family and I appreciate the Watches of Switzerland Plano Legacy West team. Over the past few months, we’ve had the privilege of working with Krissy (Rolex Boutique) and Jonathan (Pre-Owned & Multi-Brand Division), and they’ve arranged for us four of the most exceptional Rolex timepieces — each delivered with such sincerity, passion, and perfection that it has truly elevated our entire collecting journey. Krissy continues to leave us speechless. Her elegance, product knowledge, and genuine warmth make every visit feel like coming home. The way she takes the time to understand our story, our family milestones, and our passion for Rolex — that’s something money can’t buy. She represents Rolex with grace, integrity, and a heartfelt connection that’s very rare today. Jonathan is equally extraordinary. His professionalism, authenticity, and deep understanding of pre-owned Rolex and luxury brands are unmatched. He’s not just selling watches — he’s building lasting relationships based on trust and knowledge. Every recommendation from him feels thoughtful, never rushed, and always right on point. And last but certainly not least, Vijo, the Director of Operations, is an absolute gem. Meeting him the other day was a pleasure — what an inspiring personality. His positivity, professionalism, and leadership radiate throughout the entire boutique. We were pleasantly surprised to find out we share common interests, and I must say, his energy is infectious. It’s clear that the entire team respects and values him deeply — and no wonder, he truly deserves his position and, in my opinion, is destined for even greater heights. Together, Krissy, Jonathan, and Vijo embody what luxury retail should be — a perfect harmony of knowledge, empathy, and authenticity. They’ve built something more than a showroom here; they’ve created an experience that stays with you long after you leave. My family and I are lifelong clients, and so many of our friends will be visiting soon — not just because of the watches, but because of this incredible team who make you feel truly valued. Thank you all, from the bottom of our hearts. — IrfanZ Family ⌚️💚✨
• TK

  Tom Kiselak

  Oct 27, 2025
  5.0
  Outstanding Experience with Brendan White at Watches of Switzerland I can’t say enough good things about my experience working with Brendan White at Watches of Switzerland. From the very first interaction, Brendan’s professionalism, knowledge, and enthusiasm stood out. He took the time to truly understand what I was looking for and made me feel like a valued client every step of the way. When I expressed interest in a Rolex Submariner Date, Brendan set a realistic expectation of around six months for allocation. To my surprise and delight, he reached out just four months later with the amazing news that my timepiece had arrived! Brendan truly exemplified the meaning of under promising and over delivering. Beyond his results, what really impressed me was Brendan’s genuine passion for watches, his positive attitude, and the care he put into the entire experience, from communication to delivery. He made what could have been a long waiting process feel personal, exciting, and memorable. If you’re considering a Rolex or any luxury timepiece, I wholeheartedly recommend asking for Brendan White. He’s a consummate professional who turns an already prestigious purchase into an unforgettable experience.

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