Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Fort Worth, TX location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
1,292 reviews
5 stars
699
4 stars
317
3 stars
134
2 stars
43
1 star
99
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received praise for their helpfulness, while others were criticized for rudeness and poor handling of returns.
Store Condition
The store is generally reported as clean and well-organized, though some customers noted it shows signs of age.
Product Selection
Customers expressed disappointment with limited selections, particularly in children's and men's clothing, while others appreciated the variety in sales and clearance items.
Fitting Rooms and Checkout
Fitting rooms were frequently reported as closed, causing inconvenience, and there were complaints about the lack of multiple checkout locations throughout the store.
Salon Services
The salon received negative feedback for poor service and unsatisfactory results, with specific incidents leading to customer dissatisfaction.
- MBM Murad BalochNov 8, 20251.0Very good everything
- DSDennis SmithNov 6, 20255.0Huge store and seemed to be reasonable on prices.
- NGNikk GarGalOct 26, 20251.0Disliked very much that all of their fitting rooms were "closed"!! Had to visit the men's fitting room for my very young daughter to try on jeans!!! SUPER UNCOMFORTABLE!!!!!! Also there are no cashiers/checkouts throughout the store except for the main entrance area which is a BIG letdown!!! In Corpus Christi their JCPenney's store has very convenient checkouts throughout the store and plenty of fitting rooms unlike this one here in the Alliance Center in Fort Worth!!! I will not be visiting this sorry store again!!!!
- HRHarley RamirezOct 25, 20255.0Great customer service
- BPBrenda PerdomoOct 14, 20255.0Best customer service! Haya, Brenda a Cynthia! They always have a very nice attitude!!!
Frequently Asked Questions About JCPenney
What are the operating hours of JCPenney in Fort Worth, TX?
JCPenney in Fort Worth is open Monday through Thursday from 10 AM to 8 PM, Friday and Saturday from 10 AM to 9 PM, and Sunday from 11 AM to 7 PM.
What types of products can I find at JCPenney Fort Worth?
You can find apparel for men, women, and kids, footwear, jewelry, accessories, home furnishings, and beauty products at JCPenney Fort Worth.
Does JCPenney in Fort Worth offer curbside pickup and free shipping?
Yes, JCPenney provides both free shipping and curbside pickup options to its customers.
What payment methods are accepted at JCPenney Fort Worth?
JCPenney accepts American Express, Discover, Mastercard, Visa, and checks as payment options.
Is JCPenney Fort Worth wheelchair accessible?
Yes, the store has a wheelchair-accessible entrance and public restrooms.
What are some nearby beauty and salon services near JCPenney Fort Worth?
Nearby beauty and salon services include Sephora inside jcpenney, My Salon Family, Amazing Lash Studio, Sport Clips Haircuts of Alliance Town Center, and Pigtails & Crewcuts.
Are there dining options close to JCPenney Fort Worth?
Yes, dining options nearby include Panera Bread, First Watch - Alliance, Shell Shack, Pei Wei Asian Kitchen, Pie Five Pizza, Chipotle Mexican Grill, Razzoo's Cajun Cafe, and Chick-fil-A.
What nearby stores or services might complement a shopping trip to JCPenney?
Adjacent stores and services such as Hobby Lobby, Homesense, Trudy's Hallmark Shop, PetSmart, and Coinstar Kiosk offer arts and crafts, home goods, gifts, pet supplies, and money transfer services respectively.
Where is JCPenney Fort Worth located?
JCPenney is located at 3001 Texas Sage Trl in the Alliance Town Center, Fort Worth, TX 76177.
How can I contact JCPenney Fort Worth?
You can contact JCPenney Fort Worth by phone at +1 817-745-4800 or toll-free at +1 800-322-1189.