Nordstrom Rack The Parke

Reviews

• SD

  Steve Downs

  4 days ago
  5.0
  Great place for deals on clothing and shoes.
• KP

  Kim Phan

  5 days ago
  1.0
  Customer service has been going down in the U.S and these big companies coming up with policy to put it all on customers. They’re jacking up the price, also lowering the price to attract customers to make sales. I bought the perfume but the scent is not strong enough like It should be, I really don’t want to keep a perfume bottle that I’m not gonna be able to use. So I came back to return within 30 days but they said them policy is no return for beauty items. When I checked out, no one informed me that. They put up a sign expecting the customer to see it. But if you live in America long enough, you’ll see what I mean, the quality of customer service has been gone down significantly. I’ll never go to Nordstrom rack store again. I’ll just live a simple life, the best way to adapt to these policy that companies putting out to customers. I just wanted to write this review to let everyone know to be careful before buying beauty items. Or if you need to, Macys is better!
• G8

  Gitta 85

  Dec 25, 2025
  5.0
  I really like shopping here, they have nice selection and employees are friendly, especially Maria Wong, she is very helpful and kind, if you need anything she can find it for you, recommend her 100%! 🙂
• AH

  afrooz Hemati

  Dec 22, 2025
  1.0
  I purchased six beauty items from this location as gifts. When selecting them from the shelf, there was no signage indicating they were final sale. After changing my mind, I returned three days later only to be told they would not accept the return because the items were supposedly final sale. This reflects poor management and lack of transparency. I will not be returning to NR. Additionally, I purchased a dress for nearly $108 to wear to a Christmas party. Before even leaving the house, the strap detached from the dress, making it completely unwearable and forcing me to change outfits at the last minute. When I attempted to return the defective item, I was told it could not be accepted because the tag was no longer attached — despite the fact that the issue was due to a manufacturing defect and misleading quality, not customer misuse. This experience shows extremely poor customer service, misleading sales practices, and unjustifiably high prices for low-quality products. Very disappointing.
• YL

  Yunjie Liu

  Dec 6, 2025
  1.0
  Be aware of MISSY LANIE! I placed an online pickup order but the store fulfilled it with two expired items. When I returned to the store to resolve the issue, the employee MISSY LANIE gave me a very hard time. She told me she could not process the return and insisted that I contact the .com team instead. Actually, I called customer service before I went to the store, it was hard to get a live person and the AI agent asked me to go to return them in store. Her attitude was unprofessional, and despite my explanation that the store had issued expired items and I simply needed a refund, she continued to refuse and said it was a “final sale” order. Eventually, she processed the refund, but she unnecessarily called security, which felt intimidating and completely inappropriate. Throughout this experience, I did nothing wrong. The store provided expired products and then attempted to avoid resolving the issue, causing significant inconvenience as I had to pick up the order and return to the store. Instead of assisting customers, the staff created obstacles and even resorted to calling security, which is unacceptable. This experience was extremely disappointing, and based on the way I was treated, I am no longer comfortable visiting Nordstrom or Nordstrom Rack.

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