Business Details
About
Jewelry Designer
For years, Southern Gem has been designing pieces for other jewelry stores. In 2019, we decided to launch our own store and bring new designs direct to you. Born in Texas, our designs are for our southern family. We design each unique piece by hand.
Location
Southern Gem Fine Jewelry
279 W Hidden Creek Pkwy, Suite 1105, Burleson, TX
76028, United States
Hours
Reviews
4.9
258 reviews
5 stars
253
4 stars1
3 stars0
2 stars0
1 star
4
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly and helpful staff, highlighting their personal attention and willingness to assist.
Quality of Work
Many reviews noted the exceptional quality of jewelry repairs and custom designs, with customers expressing satisfaction with the final products.
Atmosphere
The store's inviting ambiance and beautiful showroom were frequently mentioned, contributing to a positive shopping experience.
Mixed Experiences
While most feedback was positive, there were a few negative experiences related to perceived judgment based on appearance and issues with service.
Trustworthiness
Several customers emphasized the trustworthiness and integrity of the staff, making Southern Gem a preferred choice for jewelry needs.
- EEErin3 days ago5.0I had such a wonderful experience with Southern Gem Jewelry in Burleson. They created a beautiful custom diamond and sapphire pendant for me, and it turned out even better than I imagined. Their attention to detail, craftsmanship, and care truly shine through in the finished piece. The staff was friendly, patient, and genuinely invested in making sure the design was perfect. They walked me through every step, offered great suggestions, and kept me updated throughout the process. It’s rare to find a jewelry store that combines talent, honesty, and personal service the way they do. If you’re looking for custom jewelry or something truly special, I can’t recommend Southern Gem Jewelry enough. I’ll definitely be returning for future pieces!
- PAPhil AndersonNov 12, 20255.0Great place and people
- HWHollye WethingtonOct 25, 20255.0I had my engagement ring rebuilt and it is amazing. They gave me several options to work with including replacing the missing diamond in my invisible setting. I opted to remake the top with a solitaire. This jeweler did a great job. I am more then happy with the finished piece. It is gorgeous. Thank you so much to the team. The ladies are very nice and so helpful. I will use them for all my future jewelry wants and needs.
- CCChrisOct 21, 20255.0I just had a custom engagement ring made and it came out better than I’d hope for. Quality work! The service was superb and the whole process was smooth. Thanks Gayla!
- DMDanielle McInnisOct 4, 20251.0I brought in my engagement ring to see if the store wanted to buy it because I’m struggling financially. I spoke with an older woman, glasses and shoulder length hair. She took my $10,000 ring into the back to price it. After some time, she brings my ring box to me and said she isn’t buying Princess cut at the moment. Trusting her, I put my ring box in my purse without looking in it. I left the store. The next time I opened my ring box, after my husband was able to get the certification for the diamond, I was SHOCKED to see a fake round cut “Cracker Jack box” ring instead of my engagement ring. When I went to this store to have the error corrected, the same older woman told me she didn’t switch my ring and that I should call the cops, so I did. The mall cops came and treated me like a criminal, druggie pawn hocked jewelry. I think everyone looked at my tattoos and judged me as such. There was no resolution except that the old woman in glasses had me trespassed, so that’s on my record now. The cops told me I can’t make a theft report, or a missing report, and that there is NO WAY to track a lost diamond because there doesn’t exist a database to look up GIA number. LIE. My husband went directly to the BURLESON POLICE STATION to report my ring stolen. There, he discovered there exists a database to track GIA diamond serial numbers and so we provided that to the detective.
Frequently Asked Questions About Southern Gem Fine Jewelry
What is Southern Gem Fine Jewelry known for?
Southern Gem Fine Jewelry designs unique, handmade pieces inspired by southern heritage, directly offering new designs since 2019 after years of designing for other stores.
Where is Southern Gem Fine Jewelry located?
Southern Gem Fine Jewelry is located at 279 W Hidden Creek Pkwy, Suite 1105, Burleson, TX 76028, USA.
What are the store hours of Southern Gem Fine Jewelry?
The store is open Tuesday through Friday from 10:00 AM to 5:00 PM and is closed on Monday, Saturday, and Sunday.
How can I contact Southern Gem Fine Jewelry?
You can contact them by phone at +1 817-846-3382 or email southerngeminfo@gmail.com.
Does Southern Gem Fine Jewelry have an online presence?
Yes, their website is https://southerngem.co/ and they have a Facebook page at https://www.facebook.com/372275986691489.
Can I visit Southern Gem Fine Jewelry after getting a treatment at Nyse Aesthetic?
Yes, Nyse Aesthetic, a nearby medical spa and beauty center, is close to Southern Gem Fine Jewelry, making it convenient to visit the jewelry store after your appointment.
Are there dining options near Southern Gem Fine Jewelry for a meal or drink?
Yes, nearby options include American Revelry, Big Potato Company, Dough Boy Donuts, and Texas Double Deuce for dining, bars, and cafes near Southern Gem Fine Jewelry.
What parks or outdoor activities are near Southern Gem Fine Jewelry?
Bailey Lake Park, Hidden Vistas Park, and Burleson City Parks and Recreation are nearby, offering recreational activities close to Southern Gem Fine Jewelry.
Is Southern Gem Fine Jewelry located near any real estate or home services?
Yes, it's near businesses like CornerStone Inspections Inc., Windmiller Homes, McKnight Title, and Patrick’s Home Services, providing a hub of related home and real estate services.
What type of jewelry can I find at Southern Gem Fine Jewelry?
Southern Gem Fine Jewelry offers handmade, unique pieces designed especially for their southern clientele, featuring original designs created by the store's artisans.