Business Details
About
Clothing StoreOutlet StoreMen's Clothing StoreWomen's Clothing StoreChildren's Clothing Store
Shop the Polo Ralph Lauren Factory Store for timeless styles and new arrivals for men, women, and kids. Featuring Polo shirts and fine leather goods, discover the latest assortment of high-quality pieces from a lifestyle brand grounded in comfort and authenticity.
Details
- DeliveryNot available
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.0
516 reviews
5 stars
298
4 stars
91
3 stars
37
2 stars
20
1 star
70
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; while some staff were praised for being helpful and friendly, others were reported as rude and unprofessional.
Store Environment
The store is generally clean and well-organized, but some customers noted issues with clutter and maintenance.
Pricing
Many customers found prices to be high, with some feeling that outlet prices were not significantly lower than regular retail.
Management Issues
Several reviews highlighted poor management practices, including rude behavior from managers and inconsistent policies.
Checkout Experience
Long checkout lines and slow service were common complaints, especially during busy periods.
- JLJudy LeeNov 3, 20251.0I had an issue with pricing and it was pretty disappointing. There was an inconsistency with the hat discount — the store advertises 15% off, but the price didn’t reflect it. I explained the situation clearly and the staff member at checkout told me to return and repurchase so it would fix the price. I repeated multiple times that the 15% discount was missing, but after doing the return and using my coupon again, I ended up paying the exact same price as the first hat and basically wasted my coupon.
- KTKym TaylorOct 21, 20254.0Always love the brand. Prices are too high to be at an outlet. Great customer service. Clean environment.
- MSMarkus SchmidtschlägerOct 4, 20254.0Hier ist der Kunde König, man kommt keine 1 Meter ohne das Hilfe angeboten wird. Aber nicht zu aufdringlich... Alle sind hilfsbereit. Haben gerne hier eingekauft
- PAPatrick AlexanderSep 22, 20255.0Rachel at the store is a diamond. Very knowledgeable, very kind, and helpful. I came back again because of her service
- LLLisa LyonsAug 17, 20251.0Supposed to have a virtual appointment on Zoom today at 4 pm. Received a confirmation email, calendar invite and several reminder texts and emails for the Allen Polo store to be a NO SHOW. Called to inquire and they had no idea what was going on. No more Polo for me. And I’ve been a Polo girl for more years than I can count.
Frequently Asked Questions About Polo Ralph Lauren Factory Store
Where is the Polo Ralph Lauren Factory Store located?
The store is located at 820 W Stacey Road, Ste 514, Allen, TX 75013, inside Allen Premium Outlets.
What are the operating hours of the Polo Ralph Lauren Factory Store?
The store is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM. It is closed on November 27, 2025.
What types of products are available at the Polo Ralph Lauren Factory Store in Allen?
The store offers clothing for men, women, children, and big & tall sizes, including Polo shirts and fine leather goods.
Does the Polo Ralph Lauren Factory Store offer curbside pickup and other shopping services?
Yes, the store provides services such as phone concierge, virtual video appointments, in-store appointments, and curbside pick-up.
What payment methods are accepted at the Polo Ralph Lauren Factory Store?
The store accepts debit cards and mobile NFC payments and does not require cash only.
Is the Polo Ralph Lauren Factory Store accessible for customers with disabilities?
Yes, the store has wheelchair accessible parking to accommodate customers with disabilities.
Can I visit other stores nearby the Polo Ralph Lauren Factory Store at Allen Premium Outlets?
Yes, nearby stores include Under Armour Factory House, Vineyard Vines, True Religion, Fossil Outlet Store, Le Creuset Outlet Store, and many more within Allen Premium Outlets.
How can I use nearby stores like Under Armour Factory House or Chacos to enhance my shopping experience at Allen Premium Outlets?
You can visit multiple stores like Under Armour Factory House for sporting goods and Chacos for shoes, making Allen Premium Outlets a convenient one-stop destination for diverse shopping needs near the Polo Ralph Lauren Factory Store.
Are there other clothing and accessory outlets close to the Polo Ralph Lauren Factory Store?
Yes, nearby outlets include True Religion, Vineyard Vines, BOSS Outlet, Victoria's Secret Outlet, GapKids Outlet, GUESS Factory, and Banana Republic Factory Store, providing a wide variety of fashion options.
Is the Polo Ralph Lauren Factory Store part of a larger shopping center with other amenities?
Yes, it is situated within Allen Premium Outlets, a shopping center featuring numerous retail stores and dining options, ideal for extended shopping trips.