The vision of our 501(c3) nonprofit organization is that ALL people have the opportunity to reach their fullest potential through the power of work.Goodwill Industries of Middle Tennessee is based in Nashville, Tenn. The agency serves 48 counties throughout Middle and West Tennessee, operating 30 retail stores and two outlet stores, about 53 Donation Express Centers and 13 Career Solutions Centers. The nonprofit is one of Tennessee’s largest employers of people with disabilities with more than 45 percent of our workforce reporting some type of disability or disadvantage. Although affiliated with Goodwill Industries International in Rockville, Md., we operate independently through our own governing board of directors. Goodwill accepts gently-used items that donors no longer want, need or use. Those items are sold either in our retail stores or online at onlinegoodwill.com. Revenue from the sale of donated goods helps fund job training services and programs provided by Goodwill Career Solutions. In addition to retail sales, Goodwill depends on several other revenue sources, including state and local grants.
Over priced junk. Bring back the montly 50% off sales.
JM
Just Me
Feb 12, 2026
5.0
Always a fun experience
MR
Mrs. Ran
Feb 8, 2026
3.0
Workers are rude.
JJ
Jules
Dec 30, 2025
5.0
Lebanon pk location had great selection of clothing
OR
Oneyda Rodriguez
Dec 23, 2025
5.0
Soy clienta de esta tienda me queda cerca de mi casa e visitado otras tiendas como esta y creo q esta es la mejor todo el personal es muy amable una vez se me perdió mi cartera y fueron muy amables al devolverla las señoras latinas q trabajan ahí son amables los cajeros todo el personal soy clienta avitual y me encanta todo ahí e encontrado demaciado para todo mi hogar fantástico lo recomiendo
Frequently Asked Questions About Goodwill Retail Store
How do I decide what to donate?
Follow the "One-Year Rule": If the item has not been worn, used or played within the past year, it has probably served its usefulness in your household.
What is the return policy?
Items can be returned for store credit within 3 days of purchase with receipt.
What are the store hours for Goodwill Retail Store in Hermitage, TN?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sunday from 10:00 AM to 6:00 PM.
What payment methods are accepted at Goodwill Retail Store?
Goodwill accepts Apple Pay, cash, Discover, MasterCard, and Visa.
How do I decide what items are suitable for donation?
Use the "One-Year Rule": If you haven't worn, used, or played with the item in the past year, it likely served its usefulness and is a good candidate for donation.
What is the return policy at Goodwill Retail Store?
Items can be returned for store credit within 3 days of purchase with a receipt.
Is Goodwill Retail Store accessible for people with disabilities?
Yes, the store has wheelchair-accessible entrances, parking, and restrooms.
How does Goodwill support the community in Middle Tennessee?
Goodwill provides job training services and employs many people with disabilities, helping them reach their fullest potential through the power of work.
Where can I donate items if I am near Goodwill Retail Store?
You can donate items at the nearby Goodwill Donation Express Center, which makes giving back convenient in the Hermitage area.
What nearby places can I visit before or after shopping at Goodwill Retail Store?
Nearby you can visit Hobby Lobby for arts and crafts supplies, Big Lots for discount shopping, or enjoy a meal at Zaxby’s chicken restaurant.
Are there automotive services near Goodwill Retail Store?
Yes, Firestone Complete Auto Care and Legacy Car Wash are nearby and can assist with tire service, repairs, and car cleaning.
Can I find hair and grooming services close to Goodwill Retail Store?
Yes, Premier Hair Studio and Lady Jane’s Haircuts for Men are nearby for haircuts and styling services.
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