IF I COULD I WOULD DO A 0 STAR FOR THEIR CUSTOMER SERVICE.
Worse customer service I ever dealt with and 0% accountability to assist you when a package is lost. Their customer service staff all have attitude or clueless in a situation. They won't offer a refund when a package is worse, its worse they blame the customer and basically say for the customer to figure it out with the carrier. They offer no support and no option for a solution.
GT
Gemma Tomb
Oct 10, 2025
1.0
Interestingly by reading the other reviews, I'm not the only one who has received exceptionally poor service. I came in early evening to this store, simply minding my own business and taking the time to look around which I can't always do as a mother of two toddlers, only to be hounded by the staff. Everywhere I went, everything I picked up would not go unnoticed by the guy in the back and the woman at the front. I actually confronted her and asked if there's an issue with me shopping in the store because they were all making me feel really uncomfortable. The weird thing is, the guy working there never bothered to check how many items I had when wanting to use the fitting room. Bizarre behavior from a pretty empty store.
Never had this kind of interaction before and hope I never will again!
American Eagle offers a variety of products including women's and men's clothing, jeans, t-shirts, pants, shorts, tops, polos, shirts, sweaters, hoodies, outerwear, shoes, boots, sandals, accessories, and fragrance.
Where is the American Eagle store located?
The American Eagle store is located at 1420 Franklin Mills Circle, Philadelphia, PA 19154, inside Philadelphia Mills.
What are the store hours for American Eagle?
The store is open Monday through Thursday from 11:00 AM to 7:00 PM, Friday and Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM. Holiday hours may vary.
Does American Eagle offer in-store pickup or delivery services?
American Eagle offers in-store pickup and curbside pickup services but does not provide delivery.
What payment methods are accepted at American Eagle?
Accepted payment options include Afterpay, American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
How can I contact the American Eagle store at Philadelphia Mills?
You can contact the store by calling +1 215-612-6815.
What is the official website for the American Eagle store?
The official store location website is https://storelocations.ae.com/us/pa/philadelphia/02283-1420-franklin-mills-circl.html.
What popular nearby stores can I visit when shopping at American Eagle in Philadelphia Mills?
Nearby popular stores include Carter's and OshKosh B'Gosh for children's clothing, Famous Footwear Outlet and Finish Line for shoes, and Zumiez for sportswear and fashion accessories.
Are there food and drink options near American Eagle at Philadelphia Mills?
Yes, nearby food and drink locations include Cinnabon for bakery treats, Starbucks for coffee, and Dairy Queen for fast food options.
What entertainment or unique spots are close to American Eagle at Philadelphia Mills?
You can visit Bounce Stadium, a concert venue, and Philadelphia Pro Image which offers sporting goods and ice skating facilities nearby.