Feedback is mixed regarding customer service, with some praising the helpfulness and friendliness of staff, while others report rude behavior and long wait times.
Product Knowledge
Many customers appreciate the staff's knowledge about vaping products and their willingness to educate customers.
Pricing
Customers generally find the prices reasonable, with some noting good deals and loyalty programs, although a few mention feeling products are overpriced.
Store Atmosphere
The store is often described as clean and welcoming, with a positive vibe that enhances the shopping experience.
Product Quality
While many customers are satisfied with the quality of products, there are complaints about faulty items and issues with returns.
AS
Amanda Stacy
Nov 11, 2025
5.0
Great people and Great prices
JK
John Keller
Jul 2, 2025
5.0
I haven't been to a better store, even the different locations of the same brand... like the one in Grants Pass. All top notch, great selection, friendly service.
Headed back soon in fact.
BL
Benjimin Landers
Jun 28, 2025
1.0
this location has really bad customer service. I went there yesterday and waited 45 minutes before somebody actually came and helped me and I don’t appreciate that and I don’t appreciate them being rude every time I go into this location and then turn around and sell me something that’s not what I wanted and the people they are just very rude. I go out to do business I shouldn’t have to wait 45 minutes just to get waited on and then they don’t greet you when you come into the door they don’t do anything. It’s just a really poor location.
Frequently Asked Questions About Smokeless Solutions Stephens
What products are available at Smokeless Solutions Stephens?
Smokeless Solutions Stephens offers disposable vapes, mods, nic salts, e-liquids, and smoking cessation products including CBD products.
What are the store hours for Smokeless Solutions Stephens?
The store is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 7:00 PM.
Does Smokeless Solutions Stephens offer pickup options?
Yes, the store provides both in-store pickup and curbside pickup services.
What payment methods does Smokeless Solutions Stephens accept?
They accept American Express, Apple Pay, Cash, Check, Diners Club, Discover, Mastercard, Samsung Pay, and Visa.
Is Smokeless Solutions Stephens accessible for individuals with disabilities?
The store has a wheelchair-accessible entrance, parking, and seating, but does not have a wheelchair-accessible restroom.
Where is Smokeless Solutions Stephens located?
It is located at 1131 NE Stephens Street, Roseburg, OR 97470, USA.
Which brands does Smokeless Solutions Stephens carry?
They carry brands such as Vape-Crusaders, Get Salty, and Shigin Vapors.
What nearby places can I visit when I come to Smokeless Solutions Stephens?
Nearby you can visit Snack That convenience store, The Platinum Studio beauty salon, and Video Games Plus store for games and toys.
Are there food options near Smokeless Solutions Stephens for a quick bite?
Yes, nearby food options include Little Caesars Pizza, Kim's Cupcakery bakery, and Bob's Deli convenience store.
Can I combine a visit to Smokeless Solutions Stephens with other shopping nearby?
Yes, you can explore The Burg Boutique Resale, Umpqua Metals jewelry store, or Kuebler's Furniture store, all located close to Smokeless Solutions Stephens.