Windsor

Reviews

• KL

  kim live

  Feb 1, 2026
  5.0
  I had a great experience at this store. The customer service was excellent, and Gavy was very helpful and friendly. I was really happy with the service.
• BC

  Bella Christian

  Jan 10, 2026
  5.0
  Tina helped me and I love it here she have a great service
• SF

  S. Ferris

  Jan 9, 2026
  5.0
  Today my daughter and I went to the store to buy her a dress and received amazing help from Tina and Danielle. They were absolute sweethearts and didn’t give up until we found the perfect dress. They were incredibly patient, attentive, and helpful throughout the entire experience. We will definitely be coming back!
• DB

  Diana b

  Dec 2, 2025
  5.0
  Anu is the best girl here i have the best atention with her
• CC

  christina

  Oct 28, 2025
  1.0
  I came in to buy the last part of my Halloween costume and I returned it the day after because it didn’t fit the vibe quite well of the rest of my costume. When I tried to return the item, the worker said it was final sale and could not be returned, because it was part of Halloween. When I first purchased the item, the worker (a different person) specifically asked me if it was for Halloween and I said yes. Then, I asked her if I could return it because I was concerned it wouldn’t match the rest of my costume and she said yes, as long as it’s within 14 days. She knew my item was a Halloween purchase and Halloween purchases were final sale— but gave me false information. They said that the computer would not let them refund me my money because it was final sale (part of Halloween), and that they could only refund me my money on a gift card to re-purchase items from Windsor. Obviously, I’m not here to speculate about her intentions with doing this (I’m almost certain it was a mistake), nonetheless, this kind of negligence and failure to follow proper retail procedures should be acknowledged and addressed by the company (and not with store- credit gift cards). Let me be clear to all retail stores: I speak on behalf of all customers when I say this—refund us our money. And if you’re going to issue customers a gift card, it should be for your poor customer service, the lack of communication among your staff, and the inconvenience you cause your customers. Businesses do this as a way to limit their financial losses, but what they don’t realize is that it costs them something far more valuable — their customers’ trust. And once that’s gone, no “store credit” can buy it back. I spent $45, and that’s $45 I won’t be getting back — my only option is to spend it at Windsor. Forcing customers to keep their money locked within your store isn’t just bad business practice; it’s a terrible strategy for customer loyalty.

Frequently Asked Questions About Windsor