Feedback on customer service is mixed; while some customers praised helpful and friendly staff, others reported rude or unhelpful interactions, particularly from management.
Product Availability
Customers expressed disappointment with the selection and availability of certain shoe styles and sizes, indicating a need for better inventory management.
Store Experience
Many reviews highlighted a lack of acknowledgment from staff upon entering the store, leading to a frustrating shopping experience for some customers.
Pricing
While some customers found prices to be reasonable and competitive, others felt that certain items were overpriced compared to online options.
RR
Reya R
Dec 15, 2025
1.0
What I ordered on a sale versus what I actually got.
I waited around a week for the shoes to arrive on a sale. However, when I received it, they sent me a dirty pair or loafers and men’s boots(I have no idea if this is a woman’s or a man’s. The loafer box was literally torn apart and half lidded, which felt confusing even when I grabbed the parcel. No idea how they’re packing this stuff if it’s from a store or a distribution center.
When I reached out to customer service, they said what I originally ordered is now out of stock and I need to return these shoes myself for refund.😀
Such an unhelpful and disappointing experience. I was so excited for my shoes and now I just have an additional chore. Side note: I’m a student working full-time which is why I ordered in the first place during my finals in this weather. And yes, I also do not have a printer.
DS
Daniel S
Nov 8, 2025
5.0
Really helpful staff.
DV
David V.
Mar 20, 2023
4.0
Great ambience.. and the young staff we re polite and helpful.. the wonderful shoes I chose were 65$ and they ordered them in for me!!
AL
Adrian Lombardi
May 28, 2022
5.0
I left my keys in the store before close and Lisa was more than helpful about the situation. She had left a detailed note on the front door to ensure I still had a stress free evening without my keys! She is a fantastic employee and a a great neighbour to have in the area!! Thank you so much Lisa!
What are the opening hours of The Shoe Company at Yonge & Eglinton?
The Shoe Company is open Monday to Friday from 10:00 to 19:00, Saturday from 10:00 to 18:00, and Sunday from 11:00 to 17:00.
Does The Shoe Company at 2355 Yonge Street offer curbside pickup?
Yes, The Shoe Company offers curbside pickup services at this location.
Can I shop in-store at The Shoe Company on Yonge Street?
Yes, in-store shopping is available at The Shoe Company at 2355 Yonge Street.
What is the contact phone number for The Shoe Company at Yonge & Eglinton?
You can contact The Shoe Company at +1 416-481-8448.
Where is The Shoe Company located in Toronto?
The Shoe Company is located at 2355 Yonge Street, Toronto, ON M4P 2C8, Canada.
Where can I download The Shoe Company app?
You can download The Shoe Company app from the Apple App Store via this link: https://apps.apple.com/ca/app/the-shoe-company/id1449261613
Is there a place to grab a meal near The Shoe Company?
Yes, nearby restaurants include Ajisen Ramen, Mars Diner, Mars Uptown Restaurant, and Banh Mi Boys Sandwich Shop where you can enjoy a variety of cuisines.
Are there any beauty salons close to The Shoe Company?
Yes, several beauty salons such as D Square Salon, Ananeke Beauty Salon and Spa, Educō Salon, Mazz Salon, and Magicuts are located near The Shoe Company.
What fitness or sporting goods stores are near The Shoe Company?
You can visit Opal Gym Gloves Store and Sports Engineering nearby for gym equipment, sporting goods, and sportswear.
Are there any legal or financial services close to The Shoe Company?
Yes, Borders Law Firm and RBC Dominion Securities Inc. are nearby for legal and financial services respectively.