Business Details
About
Sunglasses StoreFashion Accessories Store
Location
Hours
Reviews
4.0
215 reviews
5 stars
149
4 stars
10
3 stars
4
2 stars
5
1 star
47
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised staff for being helpful and knowledgeable, others reported rude and dismissive behavior from certain employees.
Product Knowledge
Several reviews highlighted staff members who were knowledgeable and provided valuable assistance, but there were also complaints about staff lacking product knowledge and being unhelpful.
Store Experience
Customers appreciated the store's selection and atmosphere, but many expressed frustration with the lack of engagement from staff and poor service during busy times.
Staff Attitude
There are numerous reports of staff displaying a negative attitude, with some customers feeling ignored or treated poorly, contrasting with positive experiences from others.
Repair and Returns
Customers faced challenges with repairs and returns, often citing poor communication and unhelpful responses regarding warranty issues and exchanges.
- JGJohn Girouard1 day ago5.0Great experience! Very helpful and friendly staff! Highly recommended!
- HSHabiba Sultana4 days ago1.0Terrible service. My prescription glasses were still under warranty, but the staff at this Ray-Ban store dismissed my concerns and showed zero willingness to help. The person I dealt with was unprofessional and made the whole experience miserable. I’ve never felt so disregarded as a customer.
- ITIrene TyuryOct 24, 20251.0Honestly a very disappointing customer service experience. I came in wanting to buy Meta glasses as a gift — I had zero knowledge about the product and expected at least a basic explanation. Instead of helping, the staff member reacted quite negatively to every question I asked. When I tried to understand the difference between the models, he just brushed it off and said they most likely don’t have those in stock. There was no effort to guide me or even try to make a sale.
- MSMatthew and SumahSep 18, 20255.0Exceptional service was provided by each staff member in the store. Each staff member was very patient, kind, and considerate of the needs of the many customers in the store at the time of my visit.
- EWEamon WildSep 17, 20255.0A big shout-out to Charlie for a great customer service experience. My prescription Ray-Bans were purchased from a major eyeglass chain. When a temple screw loosened and fell out I took them back to the chain and asked them to assist me. They informed me that they didn't have a compatible screw - which surprised me given how many Ray-Bans they carry - and couldn't help me. I decided to try this Ray-Ban store in the event they may be able to. Charlie took my glasses, installed a replacement screw, and even gave me another in the event I experienced the problem again. This was a great experience that I frankly wasn't expecting. I highly recommend this location if you're in the market for great glasses and service to match.
Frequently Asked Questions About Ray-Ban
What are the operating hours of the Ray-Ban store at 220 Yonge Street, Toronto?
The store is open Monday to Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Where is the Ray-Ban store in Toronto located?
The Ray-Ban store is located at 220 Yonge Street, Toronto, ON, M5B2H1, Canada.
Is the Ray-Ban store currently open or closed?
The Ray-Ban store is currently open.
What services are currently available at the Ray-Ban store on Yonge Street?
Currently, only curbside pickup and prescription lenses appointments are allowed.
Which brands of products does the Ray-Ban store carry?
The store carries Ray-Ban brand products, including sunglasses and fashion accessories.
How can I contact the Ray-Ban store at 220 Yonge Street?
You can reach the store by calling +1 416-217-0680.
Is the Ray-Ban store in Toronto near any notable shopping centers?
Yes, it is near the Eaton Centre, a major shopping center with parking and arts and entertainment options.
What other fashion accessory stores are near the Ray-Ban store on Yonge Street?
Nearby fashion accessory stores include Michael Kors, PANDORA Jewelry, and Call It Spring.
Are there any places nearby where I can grab a coffee or a snack after shopping at Ray-Ban?
Yes, you can visit Columbus Cafe & Co for coffee or try Sbarro for pizza nearby.
What nearby stores could I visit if I’m interested in sportswear after shopping at Ray-Ban?
Nearby sportswear stores include Nike - The Eaton Center, Adidas Canada, and Under Armour.