Business Details
About
Outlet StoreFurniture StoreHome Goods StoreMattress StoreAppliance StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture Store
Experience unparalleled savings and style at The Brick Outlet. Immerse yourself in an assortment of one-of-a-kind treasures, exclusive items, and discounted finds, including furniture, mattresses, appliances, and electronics. With discounts of up to 60% on top brands, creating your dream home is within reach. Explore The Brick Outlet across multiple locations, and reimagine your living spaces affordably.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
2,117 reviews
5 stars
1,634
4 stars
161
3 stars
97
2 stars
47
1 star
178
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of sales representatives, particularly highlighting Abdul and Marshall for their exceptional service.
Delivery Experience
The delivery team received positive feedback for being efficient, polite, and professional, although there were some complaints about specific delivery issues.
Product Quality Issues
Several customers expressed dissatisfaction with the quality of products, particularly regarding warranty claims and defective items.
Sales Process
Customers appreciated the knowledgeable and patient sales staff who assisted them in finding suitable products.
Return Policy Concerns
There were significant complaints regarding the return and refund policies, especially for electronics, which many found to be unreasonable.
- TNTharsha Nesan4 days ago5.0I wanted to take a moment to share my experience at The Brick this past summer. I had the pleasure of being assisted by Ranji Bala when I went to purchase a freezer and refrigerator. Ranji's service was nothing short of excellent. Her extensive knowledge in this field was evident in every interaction we had. I truly appreciated her professionalism and the expertise they brought to the table. It's always great to encounter someone who is so dedicated and skilled in their work.
- RHRoberta HarrisNov 12, 20255.0The 3 gentlemen who delivered our new refrigerator were so pleasant, courteous and knew exactly what to do as they removed our old one and set our new one in place. The service we received when purchasing it and with the delivery, was first rate!
- JWJean WarnerNov 10, 20254.0My experience with the sales representative Umme was very professional. She put me at ease and explained the process. My only drawback back was delivery was later than expected but once they arrived, their execution was quick and without flaw.
- TTTroyNov 4, 20251.0Went and bought a fridge and freezer from this place was to be delivered at the end of October but now has been pushed back to the end of November paid up front and now they are not willing to work with us poor management after getting the stuff I paid for I'll never give them my business
- PVPreethi VenkateswaranOct 31, 20255.0I had such a fantastic experience shopping at The Brick (kennedy)! From start to finish, the service was absolutely outstanding. The sales associate Umme was incredibly helpful, patient, and knowledgeable — she took the time to understand what I was looking for and helped me find exactly the right pieces for my home. A big thank-you as well to Manager Farreed, who went above and beyond to make sure everything went smoothly. Both he and the customer care team were amazing — friendly, professional, and truly committed to making sure I was happy with my purchase. On top of the great service, they also offered me some wonderful discounts, which made my shopping experience even better! I’m absolutely thrilled with my new furniture and couldn’t have asked for a better team to work with. I’ll definitely be coming back to The Brick at kennedy for future purchases and will happily recommend them to my friends and family!
Frequently Asked Questions About The Brick Outlet
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick Outlet's return policy?
The return policy varies by item. Visit the Satisfaction Guarantee page on our website for full details.
Do you offer a price guarantee if I find a lower price elsewhere?
Yes, if you find the same brand and model at a lower price by The Brick or competitors within 30 days of pick up or delivery, we'll refund the difference, subject to conditions. See the Price Guarantee page for details.
Can I cancel my order and get a refund?
Yes, orders can be cancelled before delivery or pick up by visiting any Brick location. Refunds are processed to the original payment method; cash payments are refunded to a debit card or by cheque. Deposits on special orders are non-refundable.
How can I add an extended warranty to my purchase?
Extended warranties can be added during purchase online or in store, or up to 30 days after receiving your product by visiting a Brick store. Warranty options are shown during online checkout or available through store sales consultants.
What are The Brick Outlet's hours of operation?
Open Monday to Friday from 10:00 to 19:00, Saturday 10:00 to 18:00, and Sunday 11:00 to 17:00. Holiday hours vary, e.g., November 11th open from 10:00 to 19:00.
What payment options does The Brick Outlet accept?
We accept American Express, Cash, Financing options, MasterCard, and Visa.
What brands can I find at The Brick Outlet?
We offer top brands including Samsung, LG, KitchenAid, Whirlpool, Bosch, Dyson, Sony, Sealy, Serta, JBL, and many more across furniture, appliances, and electronics.
What services does The Brick Outlet provide?
Services include delivery, product removal, recycling, installation and assembly, warranties, repair, and in-store shopping with curbside pickup.
Which nearby furniture stores can I visit along with The Brick Outlet?
Nearby furniture stores include The Brick, Living Furniture, Gowera Furniture, Destiny Furniture, Mattress Mall, Midha's Furniture Gallery Inc, and Furniture Selections Warehouse, offering a variety of home furnishings to compare and choose from.
What nearby dining options are available around The Brick Outlet?
You can enjoy dining at nearby spots like Kathy's Grill, a burger and Greek fast food restaurant, Molon Lave, a Greek restaurant, Mr John's Real Kerala Kitchen offering Indian cuisine, and Atlantic Mas Toronto, an American restaurant.
Are there any nearby places for coffee breaks near The Brick Outlet?
Yes, Starbucks Canada is close by offering coffee and smoothie drinks—great for a break during your shopping visit.