Sportswear StoreWomen's Clothing StoreMen's Clothing Store
Founded in Vancouver BC in 1998, the first lululemon shared its retail space with a yoga studio. We've been growing ever since, and our technical yoga and run clothes are now available in countries all over the world. We want to elevate the world from mediocrity to greatness. Our Mission Statement is to create components for people to live longer, healthier, fun lives. We make technical athletic apparel for yoga, dancing, and most other sweaty pursuits.
All lululemon locations have strong ties to our local communities.
Feedback on customer service is mixed; while some customers praised the helpfulness and friendliness of staff, others reported rude behavior and poor service experiences.
Product Quality
Several customers expressed disappointment with the quality of products, citing issues such as items not lasting long and poor handling of returns for defective items.
Store Experience
The shopping experience varied significantly, with some customers enjoying a welcoming atmosphere and efficient service, while others noted long wait times and staff distractions.
Pricing Concerns
Many reviews mentioned that while the quality of products is appreciated, the prices are considered high, leading to mixed feelings about value for money.
Communication Issues
Customers reported difficulties in reaching the store via phone and receiving timely responses, indicating a need for improvement in communication practices.
TN
Tim N
Nov 11, 2025
5.0
Awesome, well-informed representatives! The blonde associate working in the men’s department was extremely knowledgeable and provided great information about the different styles and pricing options.
It’s always a pleasure walking in and being greeted by staff who genuinely care. Thank you again for your attention to detail and excellent customer service!
KM
kate M
Oct 31, 2025
5.0
I needed a couple of things here and I just wanted to say that Suzanne was really nice and welcoming and patient. She took the time to make sure I had a pleasant experience here. Very satisfied with customer service that I wanted to drop a note here. Good job and Thank you. K.
YW
ys wong
Oct 14, 2025
1.0
I regret that I didn't look at the poor reviews before I visited this Lululemon Store. I visited different stores before with good customer experience, but the staff in this mall were rude and with poor service.
I bought 6 pairs of brand new lulu socks, but 3 of them keep slipping down which make me feel I'd better not wear them. The staff say that I cannot prove that the items were bought within a year, so it is not about quality problem and refuse to exchange other pairs for me. They were demanding the customers to prove yourself rather than helpfully finding solutions together.
When I paid for my items at the counter, they didn't tell you that the items were final sale that cannot be returned after payment. No electronic receipt was sent to you.
Overall, it should be the very first time and last time I visited this store. The atmosphere was tense.
MW
Marlea Watson
Sep 25, 2025
5.0
Great experience while shopping at this location tonight! I wanted to try on the dress pants that were displayed on a mannequin and the sales associate found them in my size quickly and had me try on both the regular and short lengths. I love that she provided both options. She was knowledgable and seemed to genuinely want to provide the best help.
BD
Big Data
Sep 22, 2025
5.0
I had a wonderful shopping experience at Lululemon today. The staff, Alex and Haley, were incredibly patient, attentive, and responsible in helping me find the right sizes. Their great attitude and thoughtful assistance made me feel very comfortable. I also want to thank the store manager for giving us a warm exception. Lululemon truly feels like a caring and welcoming brand, and it’s a place that deserves everyone’s love.