Business Details
About
Shoe StoreThe Shoe Company
Details
- Curbside pickupNot available
Location
Hours
Reviews
3.9
373 reviews
5 stars
162
4 stars
109
3 stars
44
2 stars
19
1 star
39
What are people saying?
AI-generated from recent customer reviews
Customer Service
There are numerous complaints about poor customer service, particularly regarding the store manager Sabina, who is described as rude and unprofessional.
Staff Helpfulness
Some employees, like Yasmin and Aasir, received praise for their helpfulness and positive customer interactions, contrasting with negative experiences reported by others.
Product Quality
Several customers expressed dissatisfaction with the quality of shoes, mentioning defective products and poor durability.
Store Environment
While some reviews noted a clean and organized store, others reported a lack of staff availability and slow service during busy times.
Pricing Issues
Customers highlighted discrepancies in pricing, with some finding better deals online or at competing stores, leading to frustration.
- ARAhmad RazaDec 28, 20254.0Checked out snow boots from Shoe Company, different brands offer comfy, warm options, but sometimes online prices are lower than in-store, so please compare first or match those deals to make it even better
- TATahreem ADec 22, 20251.0There seems to be a running theme in the reviews regarding the store manager Sabina. She is extremely disrespectful and lacks customer service. Not sure how she has become the manager here. Store is empty probably because she scares all the customers away. Can’t even try on shoes without her getting upset that we’re making a mess in her store. Learn some customer service skills before this store goes downhill. It’s a store, not your personal home where you get to give orders to anyone who walks in through the doors. Other employees also seem to be scared of her. Will be complaining to the head office about this location.
- MSMuhammad ShahDec 21, 20251.0Extremely bad customer service, i will never go there again. The old lady Sabina who is the manager is not professional at all. I would urge the store to change their staff.
- SASUHEIR ALSALEHNov 12, 20255.0You found all what you need
- APAbhijeet Kumar PandeyNov 7, 20251.0Placed an order through the store and after waiting for four days got an order cancellation email. On top of that, now I have to travel to a store to collect my refund. So, already wasted 4 days and now waste another hour travelling to collect a refund. So much for customer service.
Frequently Asked Questions About The Shoe Company
What is the location of The Shoe Company in Mississauga?
The Shoe Company is located at 5935 Mavis Road, Unit 6, Mississauga, ON, L5R 3T7, Canada.
What are the operating hours of The Shoe Company throughout the week?
The Shoe Company is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 7:00 PM.
Does The Shoe Company offer curbside pickup at this location?
Yes, The Shoe Company offers curbside pickup services at this location.
Can customers shop inside The Shoe Company store?
Yes, customers can shop inside the store as in-store shopping is available.
Where can I find more information and shop online for The Shoe Company?
You can visit their website at https://stores.theshoecompany.ca/on/mississauga/5935-mavis-road or shop online through their featured message.
Is The Shoe Company active on social media for updates and promotions?
Yes, The Shoe Company has a Facebook page at https://www.facebook.com/122623434537350 for updates and promotions.
What are some nearby places to The Shoe Company for shopping and dining?
Nearby places include Heartland Eyecare Centre, Michaels for arts and crafts, Town Shoes for additional shoe options, and Panera Bread for dining.
Are there coffee shops near The Shoe Company where customers can relax?
Yes, nearby coffee shops include Paris Baguette, Second Cup Cafe, and Beanwise.
What fashion and clothing stores are near The Shoe Company in Heartland?
Nearby clothing stores include Laura Canada, Old Navy Outlet, Melanie Lyne, and The Shoe Company - Heartland Centre.
Are there any hair or beauty salons nearby The Shoe Company?
Yes, Supercuts and First Choice Hair are nearby hair and beauty salons.