Business Details
About
Clothing StoreOutlet StoreMen's Clothing StoreWomen's Clothing StoreChildren's Clothing Store
Shop the Polo Ralph Lauren Factory Store for timeless styles and new arrivals for men, women, and kids. Featuring Polo shirts and fine leather goods, discover the latest assortment of high-quality pieces from a lifestyle brand grounded in comfort and authenticity.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Polo Ralph Lauren Factory Store
1900 Military Rd, Niagara Falls, NY
14304, United States
Hours
Reviews
4.3
324 reviews
5 stars
186
4 stars
76
3 stars
36
2 stars
9
1 star
17
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, including rude staff and a lack of assistance during shopping.
Store Environment
The store was described as clean and organized, but some customers felt uncomfortable due to being watched while shopping.
Product Selection
Customers noted a limited selection of sizes and styles, particularly for larger sizes, and some felt the prices were too high for an outlet.
Positive Experiences
Despite negative feedback, several customers praised specific staff members for their helpfulness and positive attitudes.
Pricing
While some customers found great deals, others felt that prices were still too high for an outlet store.
- EBEmily BakerNov 12, 20251.0awful service, rude people, stores a mess, stuck up managers. they are all money hungry and it’s not worth shopping there when they follow you around the store and hound u.
- SMShayleen McFarlaneAug 2, 20251.0If you want to be watched as if you are a tv or followed around like directions go to this store. First zero sales, second there is not one person in that store that I would want to give commission to after how uncomfortable I felt in that! Most definitely going to be putting in a complaint with head office. I’m from Canada and would rather pay double the amount than give it to that store.
- BABrian AnAug 1, 20251.0Super uncomfortable experience here. Employees don’t greet you, don’t help — they just stare. Nobody came to the register when I was ready to pay. Then I got questioned for picking up a few shirts, like I was doing something shady. Terrible vibe overall. Won’t be back.
- KKKyleJul 28, 20251.0Want to be followed around and your hands carefully watched while you shop? Want those same employees to ignore you for 15 minutes at the register to ask if something is covered by a sale? Visit the two big round male employees in the men's department!
- NFNi FlJul 26, 20251.0Extremely rude staff and management. Was trying to purchase clothing for my family and was denied as it was flagged as a “bulk purchase” yet there was no guidelines as to what is or is not a bulk purchase. Never shop here if you want friendly staff.
Frequently Asked Questions About Polo Ralph Lauren Factory Store
Where is the Polo Ralph Lauren Factory Store located?
The store is located at 1900 Military Rd, Suite 4, Niagara Falls, NY 14304 inside the Fashion Outlets of Niagara Falls.
What are the regular operating hours for the store?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Are there any holiday hours or closures for the store?
Yes, the store is closed on November 27, 2025. On November 28, 2025, it is open from 7:00 AM to 9:00 PM, and on November 30, 2025, it operates from 10:00 AM to 6:00 PM.
What types of products does the Polo Ralph Lauren Factory Store offer?
The store offers clothing for men, women, children, and big & tall categories including Polo shirts and fine leather goods.
Does the store provide any special shopping services?
Yes, the store offers Phone Concierge and Virtual Video Appointments to enhance shopping convenience.
Is the store wheelchair accessible and does it offer in-store pickup?
Yes, the store has wheelchair accessible parking and offers in-store pickup for customers.
What payment methods are accepted at the Polo Ralph Lauren Factory Store?
The store accepts debit card and mobile NFC payments and does not require cash only transactions.
Are there nearby places where I can shop for additional clothing and accessories?
Yes, nearby places include Rainbow Shops, Christopher and Banks Outlet, Aldo Outlet, Charlotte Russe, and Fossil Outlet Store, all offering various clothing and fashion accessories.
Can I visit any beauty or spa services near the Polo Ralph Lauren Factory Store?
Yes, the Eyebrow bar, L.A Nails nail salon, and bare+BEAUTY Outlet are nearby beauty and spa options you can visit.
What nearby shopping centers or outlets can I explore along with the Polo Ralph Lauren Factory Store?
You can explore the Fashion Outlets of Niagara Falls USA, Niagara Falls shopping center, and Saks Fifth Avenue OFF 5TH located close by for additional shopping experiences.