Giorgio Armani

Reviews

• JL

  Jingjun Liu

  6 days ago
  2.0
  I have purchased many Giorgio Armani products over the years, and since COVID I’ve transitioned most of my shopping online. Whether in-store or online, my experiences have always been pleasant—until now. My recent experience with GA Madison has been truly astonishing, and not in a good way. A few weeks ago, I visited the Madison store to have the sleeves on a blazer shortened. The sleeves were slightly long, a common and easily fixable issue. A staff member measured and pinned the sleeves and told me the tailoring would be finished in about a week. Since I don’t live in NYC, I kindly asked that the finished blazer be shipped to my home. That’s when everything started to go wrong. After my first inquiry about the status of the blazer, the staff texted me saying it had shipped via FedEx the next day. When no package arrived, I reached out again—they responded quickly and said they would ship it immediately. What followed was unbelievable: despite having measured, pinned, and marked the sleeves, the blazer arrived with absolutely no tailoring done. Nothing was altered. The sleeves were exactly as long as before(see attached photos).This level of service—at a luxury brand, no less—is shocking. Beyond the inconvenience, it’s also an issue of honesty. If tailoring is not going to be done, or if it has been delayed, simply tell me. I would have happily taken it to a local tailor and avoided this entire ordeal. If you value your time, money, and sanity, I strongly advise avoiding GA Madison.
• MP

  Michael Primo

  Sep 4, 2025
  1.0
  I’ve been to this location before and the first time I was helped by a guy named Luigi, which went fine. But this recent experience was by far the worst customer service I’ve ever dealt with. I placed an order over the phone using two different credit cards, and somehow they couldn’t figure out how to process it. That alone shows a lack of professionalism and competence. The woman I spoke with was unbelievably rude. She came off like a spoiled brat with zero customer service skills. Instead of helping me solve the issue, she gave me attitude, spoke to me with disrespect, and then when I asked to speak to the manager, she actually hung up the phone on me. Who does that? That’s not only unprofessional — it’s straight-up childish. This place clearly has no respect for their customers, no training, and no clue how to run a business. They waste your time, treat you poorly, and act like they’re doing you a favor just for answering the phone. If this is how they handle orders, I wouldn’t trust them with anything important. Save yourself the headache — there are plenty of other places in New York City that actually value their customers and know how to act professionally. Gio Armani is definitely not one of them.
• MM

  MD

  Jul 19, 2025
  5.0
  Everything is so beautiful
• SD

  Srdan Dokovic

  Jun 10, 2025
  5.0
  This past weekend, I had the pleasure of visiting New York City to celebrate my birthday, and I made a point to stop by my favorite place—Mr. Giorgio Armani’s store on Madison Avenue. As a longtime admirer of his work, I can’t express how thrilled I am to see this flagship store making such a stunning impact on this iconic street. The design and ambiance of the store are simply exquisite, truly reflecting the elegance and artistry that Mr. Armani is renowned for. During this visit, I had the fortune of being assisted by an exceptional salesperson named Jessica. From the moment I walked in, she impressed me with her genuine kindness and outstanding professionalism. Not only did she offer insightful recommendations with a smile, but her delightful sense of humor created a warm and inviting atmosphere. It’s rare to encounter someone who balances professionalism with such a friendly demeanor, and Jessica certainly made my shopping experience memorable. As a devoted fan of everything Armani—especially the culinary delights at Armani Ristorante—I must highlight that this store, particularly Armani Casa, is one of my favorite destinations. The aesthetic, the quality, and the sheer luxury of the products resonate deeply with me. Thank you, Jessica, for going above and beyond to ensure that every customer feels valued and cherished. Your dedication to excellence is truly a testament to the spirit of the Armani brand. And of course, a special shout-out to the one and only Mr. Giorgio Armani—the GOAT of fashion! Srdan Dokovic

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